Mc Ssage Envy the worst the industry has to offer. - Massage Therapist Massage Envy Employee Review

1.0
Dec 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Currently they are one of the few massage businesses that are hiring. Some flexibility with your schedule. Some Clients do tip decently which helps to offset low pay.

Cons

Very low pay for the level of work performed. Front desk staff is constantly pushing for high volume of Clients per shift even on Therapists who made it clear from the day they were hired that they can only work on so many per shift. Front desk staff NEVER listens to Therapists in regards to contraindications even though Therapists are the ones who are trained to make those calls. Therapists are forced to work on Clients who are clearly sick or are otherwise not eligible for massage at that time. Therapists who themselves are sick or injured are forced to come in and work on Clients even with the risk of making the Client sick or injuring themselves further. Massage Envy needs to get over pushing the concept of assembly line massage and start thinking along the lines of being a wellness center.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

avatar
Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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