Massage Envy reviews

3.1

38% would recommend to a friend

(7,406 total reviews)
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Todd Schrader

42% approve of CEO

35% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,406 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Mar 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Steady stream of clients. New modalities are constantly introduced. I found that management was willing to work with my schedule when need be.

Cons

Pay is less than comparable with other massage establishments. Management constantly was pushing therapists to see more clients even when it was detrimental to the therapists health and abilities. Saying that you needed a break after a couple of hours was not looked on favorably. The emphasis really seemed to be quanity of massages instead of the quality of the work. The receptionists also did not know the therapists as well as they should have. Various therapists woudl specialize or do certain types of work whereas others did not, i.e., some did not do deep tissue. However, it was very common to have a client come in and say that they were here for a specific modality that they had asked for and to be given to a therapist who didn't have a clue how to perform that specific one.

3.0
Feb 29, 2012
Recommend
CEO approval
Business Outlook

Pros

The flexibility in schedules is one of the best of my experience. Time off is relatively easy to get as long as you give the proper notice which is understandable considering work is based on appointments. Atmosphere among the Massage Therapists is friendly and collaborative with everyone willing to share knowledge and provide advice. Management does a good job to be understanding when a change in scheduling is required.

Cons

There is a distinct separation between the reception desk and the therapists; each with goals which are sometimes not complimentary and sometimes at odds. Management and the reception desk are known to create unnecessary obstacles through ineptitude partially due to high turnover and apathetic attitude. Management is quick to admonish and slow to praise. Some therapists begin to show apathy towards the background tasks within 6 months. Massage therapists are not eligible for raises and very few incentives are rewarded for good performance. Overall cleanliness of location and maintenance of equipment is poor. Receptionists' knowledge of massage in general, beyond the blurb they memorize for clients, is poor and most don't care to learn more.

1.0
Feb 29, 2012

booooo

Recommend
CEO approval
Business Outlook

Pros

easy job, employee discount on massage

Cons

have to meet monthly sales quota to keep job. no job security or health benefits

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Glassdoor has 7,507 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.