-Serious lack of training.
-Asking questions and being a high-performing employee are both
-Silly hiring process (all you need to do to get hired is memorize the corporate vision/mission).
-Ridiculous scheduling practices (ex: you can/will be scheduled to work until 10pm one night and start at 5am the following morning).
-Management does not want to manage.
-Management forms a clique (think Mean Girls)
-Bullying, intimidation, and public shaming is acceptable to most managers at this location
-Lying to clients is acceptable at this location
-Management never puts their staff first
-No support from management with difficult clients
-Shady-ish business practices resulting in a lot of unhappy clients
-Total lack of communication between departments (ex: pool would be closed, but Aquatics wouldn't bother to tell anybody)
-Lack of cooperation between departments (ex: employees would ignore radio calls; employees wouldn't help each other out if it "wasn't their job" to do so, etc)
-Lack of respect for clients (ex: Personal trainers would not show up for appointments, General Manager would not call clients when he promised to do so, etc)
-Lack of clear policies and procedures (p&p)
-Many p&p were ignored or changed to suit employees' or managers' needs without consent from corporate (or informing other staff)
-Managers would refuse to take client calls (and would yell at staff for asking them to pick up a call)
