Pros
I worked as a Member Services Team Member, Troy, MI. -I loved the clients and a few of the co-workers in this job. -I loved the positive stories we would hear from clients who were succeeding in their health -and fitness journey. -I loved having a free gym membership for myself and a deep discount for my spouse. -I loved not having to worry about clothing since LifeTime has a strict uniform policy, and you get refunded for the cost of your uniform once you leave the company. -I loved the discounts on programs and services. -This location had a few really outstanding staff members in Operations, Engineering, Business Administration, and Personal Training (not the Department Head)
Cons
-Serious lack of training. -Asking questions and being a high-performing employee are both -Silly hiring process (all you need to do to get hired is memorize the corporate vision/mission). -Ridiculous scheduling practices (ex: you can/will be scheduled to work until 10pm one night and start at 5am the following morning). -Management does not want to manage. -Management forms a clique (think Mean Girls) -Bullying, intimidation, and public shaming is acceptable to most managers at this location -Lying to clients is acceptable at this location -Management never puts their staff first -No support from management with difficult clients -Shady-ish business practices resulting in a lot of unhappy clients -Total lack of communication between departments (ex: pool would be closed, but Aquatics wouldn't bother to tell anybody) -Lack of cooperation between departments (ex: employees would ignore radio calls; employees wouldn't help each other out if it "wasn't their job" to do so, etc) -Lack of respect for clients (ex: Personal trainers would not show up for appointments, General Manager would not call clients when he promised to do so, etc) -Lack of clear policies and procedures (p&p) -Many p&p were ignored or changed to suit employees' or managers' needs without consent from corporate (or informing other staff) -Managers would refuse to take client calls (and would yell at staff for asking them to pick up a call)
