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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Jul 7, 2024

Good benefits, rude customers

Recommend
CEO approval
Business Outlook

Pros

I started as a part time sales associate. I originally took the job to supplement my income since the job I had was cutting my hours. This was during Covid when a lot of companies had massive layoffs and cutbacks. My LensCrafters manager was flexible with my hours so I could work both jobs comfortably. LensCrafters offers part timers health insurance, so I ended up quitting the other job after a few months.

Cons

The customers are pretty abusive. More so than non-optical retail. They yell at you, call you names, curse at you, accuse you of ripping them off, make comments about how bad you are at your job, accuse you of stealing their identity…it can get pretty personal. The managers either quit themselves because it takes a toll on them, or they become so desensitized to it they don’t understand why it upsets you. I thought it might have been just my store, but I talked to employees at other stores and they say it’s like that at their stores too.

1.0
Jul 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The people I worked with.

Cons

HR allowed the doctor to continue to harass, bully, and verbally abuse me, in front of patients and other staff, even after confirming these behaviors with other staff.

1.0
Jul 7, 2024

Horrible company

Recommend
CEO approval
Business Outlook

Pros

Nothing good about this company or it's employees..especially management and HR..

Cons

Continually bullying and abusive practices by management. Managers changing timecards..this is illegal but HR continually looks the other way.

Viewing 259 - 261 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.