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LensCrafters

Part of Luxottica

Is this your company?

Good benefits, rude customers - Sales Associate LensCrafters Employee Review

3.0
Jul 7, 2024
Recommend
CEO approval
Business Outlook

Pros

I started as a part time sales associate. I originally took the job to supplement my income since the job I had was cutting my hours. This was during Covid when a lot of companies had massive layoffs and cutbacks. My LensCrafters manager was flexible with my hours so I could work both jobs comfortably. LensCrafters offers part timers health insurance, so I ended up quitting the other job after a few months.

Cons

The customers are pretty abusive. More so than non-optical retail. They yell at you, call you names, curse at you, accuse you of ripping them off, make comments about how bad you are at your job, accuse you of stealing their identity…it can get pretty personal. The managers either quit themselves because it takes a toll on them, or they become so desensitized to it they don’t understand why it upsets you. I thought it might have been just my store, but I talked to employees at other stores and they say it’s like that at their stores too.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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