Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 177 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 164 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 102 reviews)); "Coworkers are great and nice" ((in 67 reviews)); "You get one pair of free glasses and eye exam for every year you're there." ((in 58 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 146 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 86 reviews)); "Long hours and always understaffed" ((in 81 reviews)); "Commission is low and only eligible when goal is met" ((in 65 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 62 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Mar 4, 2012

Disappointing, from the absolute leader in the industry.

Store manager

Recommend

CEO approval

Business Outlook

Pros

Making a difference in peoples lives Helping people to see better Lots to learn

Cons

Constant payroll cuts/reductions Layoffs to reduce average wage despite making money hand over fist Terrible upper management Archaic systems for such a high tech environment No inventory access/control Poor decision making by senior management

2.0

Mar 2, 2012

It was busy, good pay but unappreciated.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

good pay flexible hours, but can be cut immediately when the store is slow if you enjoy selling glasses and this is only going to be a temp job then this is a good place to be uniformed working here did get really busy and that i liked a lot

Cons

cheated out of full time benefits incompetent managment sales is scripted sales goals became ridiculous, hourly goals, daily, weekly & montly training methods were horrible

1.0

Feb 28, 2012

Horrible

General manager

Recommend

CEO approval

Business Outlook

Pros

Good Pay Used to be a great place to work before upper management turned over Good Benefits including medical and dental

Cons

Upper management is incompetent and mean Do not care or "love" your eyes all they care about is the bottom line for the stockholders Making GM's work 60 hours and take only tues/wednesday off. Got rid of all skilled employees, both on the floor and in the lab. Really sad.

Viewing 2497 - 2499 of 2,634 Reviews

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