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      LensCrafters

      Part of Luxottica

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      LensCrafters reviews

      3.2

      37% would recommend to a friend

      (2,634 total reviews)
      avatar

      Alfonso Cerullo

      38% approve of CEO

      40% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Career opportunities

      2.7

      Culture & values

      2.5

      Work/Life balance

      2.4

      Senior management

      LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Mar 19, 2012

      Right place, wrong time

      Lab technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Computer systems are professional and useful--system calculates benefits, lays out the information in an easy-to-read and understand format, and makes it simple to change around lens/lens options/frames before checkout. Accufit Digital System makes PD/seg ht/OC ht measurements and frame fit for entry-level frame stylists easier, as well as allowing the verification of measurements/frame fit at a later date. Customers who cannot see without their glasses may also use the image capturing system to feel more confident in their frame choice. Pay raises occurred every year of employment (however, it was not guaranteed every year, and the end-of-year review ties into how much of a percentage you can expect.) Spiffs for the lab or commission for the retail available, usually dependent on store sales to plan. Comprehensive online presence, with LUX University and frequently updated, relevant content on the main website. Competitive benefits available like reimbursing ABO/NCLE exams (if passed), certificates, continuing education, and schooling. Free pair of eyewear after 1 year of employment, frame up to $500 and any lens for free. 50% off prescription eyewear or 30% off non-prescription eyewear. Friends and family coupons once a year.

      Cons

      No opportunity to move beyond 25hrs part-time after 4+ years with the company No opportunity to work to a higher position (despite communicating desire to and immediate supervising managers giving access to training) after 4+ years Not competitive in pay with other retail/lab-on-site locations More fashion-forward/conscious, reflected in the pricing of frames Not connected with the doctor's office (may vary on state), which can make it difficult when doctors, patients, and opticians are all on different pages Hours were scarce and very rigid (new system starting late 2011 for scheduling is based on past year's profits, so no flexibility with hours despite meeting or exceeding current year's goals, which could [did] mean one retail associate, one lab associate, and a store full of frustrated customers.) Management was constantly fluctuating and changing, at all levels (store, region, etc.)

      Viewing 2494 - 2496 of 2,634 Reviews
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      ReviewsLensCrafters reviews

      Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.