So many changes... non are good. This company does not care about its associates. If you have an HR issue, they say it will be investigated, but never is. They tell you that you cannot talk about your issue or you could get fired. The person that could verify my harassment was never contacted as I did discuss it with the person involved, but could not disclose this fact because I would have lost my job. One form of this harassment is when Managers make up issues in order to write associates up so they can get rid of higher paid (older) workers. If sales goals are not being made, they put you on an "Improvement Plan" which is actually blackmail as the goals you are to reach are even more impossible than the original. Here again you work in fear of loosing your job. The whole IT department is either nonexistent, incompetent, or just as abused as the retail worker. Computers fail in one form or another on a daily basis. They celebrate the company's technology with Accufit and Clarify, as well as their dream of only manufacturing digital lenses, but the truth is: We are tracking our sales by hand...making tally marks for everything that is sold. Why is sales tracking so low tech when the impression they give you is that they are the best? The new CEO is only focused on the money, associates do not matter, they are only a number. You will be expected to sell the focused products, if the customer needs it or not. When you make your percentages for goals for the day, you have to quit selling, or one more sale could get your numbers off and you will be coached for not maintaining them. Commission and praise for a job well done has become nonexistent. The associates that were long term and knowledgeable are gone and replaced with college aged millennials working part time. They do not care about the customer, it's just a job, not a career, it's a revolving door of newly hired workers. Training is being done by people that were not properly trained themselves. The sales associates are rated by an emailed survey to the customer, not asking about the service they received, but by asking if they would recommend Lenscrafters to their friends and family. A poor survey can get you a write up. The lab techs could loose their jobs when the company continues its lab closures, so if you are looking for glasses in an hour at Lenscrafters, it will be a thing of the past.
