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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Sep 10, 2017

Retail Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free pair of glasses once a year, great discounts, tons of trainings.

Cons

Constant hour cuts, not enough staff, upper management clearly plays favorites, would rather bring on inexperienced retail members from outside the company than promote optically trained staff within.

2.0
Aug 7, 2017

Lenscrafters hates optics

Recommend
CEO approval
Business Outlook

Pros

Tenured opticians and techs are good people Possibility to get licensed Possibility to learn lab operations

Cons

Do you like training a manager that gets paid more than you? Do you like to get talked down too by a GM & upper management? Do you like not having a lunch break? Do you want to work with people that don't understand lenses?, even though the company is called LENScrafters. Well this is the place for you!! Management arrives late, leaves early, and calls off whenever they feel like. Associates and opticians must have good attendance though. Be prepared for constant schedule changes.The company will cut hours on top of this, exacerbating the situation. The lab bends over backwards for retail, but retail doesn't have to help. Lab staff is responsible for the entire lab (a lot), plus has a retail keys, does payroll, store closing, deposits, alarm, safe, sales floor cleaning / maintenance, and so on. You will do your GMs job for little pay and no insurance. Only tenured employees from long ago and management have good benefits. Having a license doesn't guarantee that much at LC. Neither does good attendance or being a good worker. It doesn't matter how good you are here. Luxottica is the bottom of the barrel when it comes to retail. Their image is all smoke and mirrors. They are even worse than Walmart. You will get lied to during the interview, and it is sad seeing new happy employees start to wake up and realize that they got played big time. It sucked seeing people developing, but then leave because of the horrible management. Luxottica expects everything from you, but don't expect anything from Luxottica.

1.0
Aug 5, 2017

Blind leading the Blind

Recommend
CEO approval
Business Outlook

Pros

Great co-workers, Quality product, The Clientele..

Cons

No work/life balance, Poor communication from Upper Management, Commission is nonexistent, Store level employees arent valued at all, Constantly changing everything, It seems like the company is very confused about the direction it's headed.

Viewing 214 - 216 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.