Too much expected from low-paid and low-commission sales associates.
Pros
Free pair of glasses/sunglasses every year. Friendly environment. My store’s associates dont have a “shark mentality” when new customers come in. You learn plenty about how the eye works and the intricacies of a pair of glasses.
Cons
Awful management. Commission is based on how far past the goal you go, AS A STORE. So if I make 500% of my goal, that doesn’t matter. All that matters is if the store hits the goal. Commission is a joke. If you make less than 95% to goal for the week as a store, you get $0.50 a unit for that week. 95-99.9% is $1 a unit. 100-104.99% is $1.50. And so on. There has only been one week where we hit around 140% to goal and we made $6.50 a unit which was nice. Too much expected from associates. Scripted interactions. You get handed every smidgen of work management doesn’t want to do. Hours are not there for the whole year until the holidays when you want to be with your family. During December-January they’ll put you on for 40+ hours whether you’re part time or full time. That can be seen as a plus to some. If you don’t sell to a customer you almost get in trouble, it’s like they expect you to sell to every soul that walks through the door and their families, child, parent or grandparent. Keep in mind these are $300-1000 pairs of glasses. No progression or management jobs open until one leaves. EVER.