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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Apr 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits and not a whole lot more

Cons

Stress related to unrealistic sales goals, lab results, limited hours allowed to perform unrealistic tasks that were brainstormed by corporate to try and satisfy the investors. Corporate do not appreciate any of the employees. Unless you work in a store with high sales (shopping malls) the hours allowed to operate the store increase, this means more people employed. If you are a “underperforming” store you get the basic hours. At the store I worked at I would get anything from 257 hours a week to the most was 350 hrs a week to operate a store Monday to Friday 8:30 to 7:00 pm and Saturdays 10 am to 6 pm. Have Full time store manager, full time lab manager, full time licensed optician and have enough associates to work the sales and lab. For the lab i would get 25% of the hours allowed, that would be anything from 67 hours a week to 77 hrs a week, having the lab manager as full time associate and part timers, it was hard finding a part time associate in SF who was willing to spend more in commuting to the store than the amount of hours they were supposed to work per day. Overall, after 8 1/2 years, I am glad I was let go/quit.

3.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, free eye exam every year, additional employee discount events through the year, free pair of glasses every year

Cons

The focus is no longer on what is best for the customer. There is a push to make customers chose lens options that are not being made in the store in order for upper management to prove that the customers don't actually need the one hour lens service. Micromanaging is also a huge issue in many regions (by the regional managers), the employees at the store level are constantly under a microscope for everything they do and have the constant threat of getting some kind of reprimand for not meeting unattainable sales goals. Commission is also not what it used to be.

1.0
Nov 14, 2017

Exhausting!

Recommend
CEO approval
Business Outlook

Pros

My co-workers. I use to love my job but there is very little to love these days! This company needs a 911 wake up call!

Cons

Upper management is clueless! They have no idea what really goes on at the store level. No advertising, horrible sales and they take the convenience away from our patients by taking out our labs. Really???? This is what Lenscrafters has always stood for. Traffic is down and they wonder why. It's a recipe for disaster! Someone better do something quick!!! Management and associates are completely overwhelmed manually tracking EVERYTHING! It's 2017 and we are manually tracking!

Viewing 28 - 30 of 2,633 Reviews

Glassdoor has 2,668 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.