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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Mar 19, 2026

Started off great

Recommend
CEO approval
Business Outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

2.0
Mar 17, 2026

Corporate Slave Driver

Recommend
CEO approval
Business Outlook

Pros

Free pair Yearly (Double at 5/10/15/20/25) 75% Friends & Family (Quarterly Sale) 50% Frames & Lenses Manulife Benefits SPIFFS (Comission) when goals are made

Cons

NO WORK LIFE BALANCE Corporate micro management High sales goals KPI Goals: Multiples (20%) EPP (50%) goal average per week NPS (Net Promoter Score) requesting cuatomers for your personal reviews (80%+) Favoritism

1.0
Mar 1, 2026

Worst retail experience so far

Recommend
CEO approval
Business Outlook

Pros

Standard employee discount most retail companies offer nothing special

Cons

- From specialized cleaning to equipment maintenance you have to do everything by yourself. Raise a ticket but they’ll always reject to save budget. - Poor work life balance, rules for vacations and day offs differed from what’s on paper. You and your team will be expected to shift your schedule last minute to accommodate a predicted business needs, but prediction is always skewed from reality. - Archaic systems, takes 15 min to open an email and need to clear cache before using any apps. Time wasted while waiting for things to start again. - Long and frequent meetings taking time away from floor, tons of unnecessary paperworks etc, as expected when retail experts are managed by people without retail experience.

Viewing 301 - 303 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.