Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 171 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 154 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 98 reviews)); "Flexible hours and store discount" ((in 87 reviews)); "Coworkers are great and nice" ((in 69 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 146 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 87 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 64 reviews)); "no training for new employees;not enough hrs provided to adequately staff store; know" ((in 61 reviews)); "Commission is low and only eligible when goal is met" ((in 61 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by demographic groups

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LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Apr 24, 2026

Decent pay but unrealistic expectations and poor work-life balance

Manager

Recommend

CEO approval

Business Outlook

Pros

Decent income and PTO Job stability and security

Cons

Difficult to use accrued PTO and unable to cash out or lose it Pushy sales tactics expected from upper management to achieve unrealistic sales goals Open 7 days a week. Store only closes for three holidays a year and hardly ever shorten hours for other holidays, such as Memorial and Labor Day, with PTO limited or disallowed so work and life balance is hardly existent. Company is a retail health care provider but expects stores to operate like a Walmart or grocery store.

3.0

Apr 17, 2026

Light work with challenging customer interactions

Team lead

Recommend

CEO approval

Business Outlook

Pros

Light work -- no physical labor but mostly customer interaction

Cons

Some customers are difficult, but that is part of retail.

1.0

Apr 2, 2026

Great relationship with Dr, but micromanagement is intense

Manager

Recommend

CEO approval

Business Outlook

Pros

Relationship with Dr Free eyewear annually

Cons

Everything else. If you like to be micromanaged with every breath you take this place is your dream. If you like working every holiday and 75% of your weekends even though you are slow or may not have a Dr those days this is the place for you! If you like to be bothered on your days off and constantly bothered via text or SLACK don’t hesitate and join today. If you love to lose great employees because the company doesn’t believe in off cycle wage increases to retain top talent look no further! If you enjoy being stressed out and miserable you have found where you belong!

Viewing 298 - 300 of 2,634 Reviews

Jobs at LensCrafters

Sales Associate LensCrafters

Sales Associate LensCrafters

Sales Associate LensCrafters

San Juan, PR

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Sales Associate LensCrafters

Sales Associate LensCrafters

LensCrafters

LensCrafters reviews

Company ratings over time

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Reviews by job title

Decent pay but unrealistic expectations and poor work-life balance

Light work with challenging customer interactions

Great relationship with Dr, but micromanagement is intense

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