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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,632 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 18, 2011

Mentally exhausting, defeated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free eye wear after 1 year of employment Annual eye exams

Cons

I was currently an employee of another Luxottica chain and transferred to Lenscrafters from there. I applied for a retail managers position which slowly was renamed a supervisor position which then turned into a key holder and by the time I actually transfered to the place I found out I would only be an eye wear consultant (the lowest position), The transfer process was horrible. I could not get a straight answer from anyone. I even drove up 4 hours to have a face to face interview only to find out the manager was no longer there and nobody bother to call me and tell me so. I should have read the signs and steered clear of ever working for this company. I honestly cried the whole first week I was there because I was treated like an idiot from the get go even though I was a manager working in optics for 10 months prior and had vast knowledge of the optical industry. I was always in the top for sales at my old store and as soon as I started at lenscrafters I was already surpassing the other associates in total sales. HOWEVER my "multiples" and "suns" were not up to their expectations so instead of saying thank you for the $10,000 in sales this week I was came down on because of my multiples not being up there, even though I wasn't the only one. I did not feel welcomed in that store. It took about a month before the associates and managers warmed up to me and I started to feel like I was part of the team. At that point I had taken a back seat and tried to stay under the radar so I wouldn't be called out again. This has been by far one of the worst jobs I have ever had. Many days I would dread going to work as many of the associates there also felt. Its hard to have motivation when the rest of the staff is absolutely miserable too. Not to mention the customers there that eat you alive because our outside labs have messed up a job and now its your fault even though we have no control over it. I know that most of the associates at this location are currently looking for other employment because everyone is so miserable. Now the company is cutting hours and we are being forced to take lunch breaks if we work the minimum hours even though in the handbook it states over 6 hours u take a lunch break. Everything they do at that place is unethical and they will do anything to save money.

1.0
Jan 16, 2025

Terrible

Recommend
CEO approval
Business Outlook

Pros

Free glasses every year of tenure

Cons

Work you until youre dead or want to die. Everything expected to do as an”optician” Signage Lab cutdowns Lab order inspections Complete lab jobs out Call and confirm exams Check insurance/find insurance for exams Pretest for exams EPM for exams (everything they got today, and previous.) Keep the store clean Make sales Transmit sales Frame recovery Confirm shipments Dispenses of glasses and contacts Call lens onlys Customer Call backs Call nee Contacts lens sales over the phone (write the card info down on a post it.) Call I.T because Epps wants to refund everything Check emails for speciality things to do Pull files for next day Put files away from present day Collect trash and take to dumpster Call lens onlys for cutdown Call contact trial pts Glasses repairs Answer phones NON STOP Take apart and clean lab machines Contacts lens teach Stay up to date on Leonardo training classes Put frames back no empty spaces while watching for theft. Occasional cycle counts for specific brands Track remakes Say hello to everyone who walks in. 3 years later with my 66 cent raise still coming in with the flu because corporate was coming to tell you everything you’re doing wrong, 11-7 every single day, no room for anything but LensCrafters if you work here. Worked as hard as I can to get written up for being late on Christmas Eve. You close the store alone, you deal with the most ungrateful, snobby customer base there is.

2.0
Jul 22, 2023

They are all over the place

Recommend
CEO approval
Business Outlook

Pros

Free glasses and eye exam every year

Cons

Leadership is all over the place. No one ever knows what is going on and each store has a different view as to what they think they should do. Their approach to everything is throw it at the wall and see what sticks. Operating system is abysmal. System is constantly lagging and running painfully slow which makes it hard to do your job on busy days. They've had the new app based OS for years and it still runs like that. Literally...no improvements. For a company that is worth half a trillion dollars, if not more, you'd think they would have their stuff together. Pay is not great for the work you do. The commission isn't any better. Limited hours most of the time but not always. You are seen as a number, not as a person. They want you to do training but there isn't any time so you just click through all the slides just to get the training done.

Viewing 25 - 27 of 2,632 Reviews

Glassdoor has 2,667 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.