Pros
Good pay, Banker's hours, Lot's of opportunity to move up, Free gym membership, Benefits offered. District Operations Managers are constantly in contact and always giving feedback (may be seen as a bad thing). Commissions and bonuses are very good for those who try.
Cons
Having to work and deal with the Sales side is a nightmare. I worked at my gym for 20 months and did a great job of controlling my staff and responsibilities. Unfortunately, I had 13 different Sales "managers" that were considered my counterpart, but all I did was babysit and apologize to members for their mistakes. My gym ran through 13 of them in my career term because they were always immature, aggressive, uneducated sales people that got fired or moved to another gym after having a bad month in revenue. One even got fired for sending one of MY employees a picture of his genitalia. They call the sales manager the GENERAL MANAGER of the gym, even though the Operations Manager clearly has the final say in everything. They cannot handle customer complaints, and don't even have the password power to cancel or refund memberships (that is YOUR responsibility)! You have a lot of opportunity to make commission and bonuses, except that you will constantly be putting out the fires of your sales and personal training staff. 9 out of 10 complaints will be from customers complaining that they were hustled into a personal training contract that they never agreed to, or were not told about the 12 month contractual obligations. You KNOW the sales people are lying, but you have to play dumb unless you want the DISTRICT SALES MANAGERS (who aren't even your boss) come down and yell at you for "hurting the sales side's reputation". Your job is to tell people "I'm sorry if you thought that personal training manager told you this contract could be cancelled at anytime, but it clearly states on page 3 that this is a 12 month agreement. Next time I suggest you read what you are signing prior to signing it". Of course people should read what they sign, but there is also a HUGE degree of blame to be put on the sales person who actually DID explicitly say "yeah you can cancel anytime you want"