Ideal Image reviews

2.7

31% would recommend to a friend

(1,405 total reviews)
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Jason Feldman

33% approve of CEO

23% positive business outlook

Ideal Image has an employee rating of 2.7 out of 5 stars, based on 1,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ideal Image employee rating is 25% below average for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Dec 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The only pro that Ideal Image has to offer at this point in it's history is the free laser hair removal. There USED to be a long long list of wonderful things I could say about this company, but unfortunately since the "new president" took over in 2011, that list has since deteriorated.

Cons

There is a sincere lack of leadership within this company beginning with the new reigning terror of a president. He does not listen to any input from the rest of upper management, regional directors, salespeople or corporate employees. This is a one-man show and you better be ready for that way or no way (even if its wrong, takes a loss, or doesn't work). The ego of one man runs this company. What once was an amazing proud culture disappeared and the morale of the company is so low that more employees than I can count have considered in the past year or are now looking for positions outside the company. Pay has been cut, employees were let go who had dedicated their lives to the company, and direct management has been left hopeless as their voice cannot be heard. The benefits are awful, very expensive and continuously change confusing employees and their families as to what they have and can afford. The compensation plans are terrible---- unattainable goals, promises of good things to come that never come to fruition. Work-Life Balance? Is that a real thing?? Not if you work for Ideal Image... because you'll be forced to work nights, weekends, mandatory overtime, inconsistent schedules, etc. I wish I could go back 3 years and enjoy that time when this company was amazing once more, as it was such a great time for me and the company--- but that ship has definitely sailed and I see it sinking in the distance.

1.0
Oct 3, 2014

Bruce Fabel Ruining the Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Founders Richard Mikles and Joseph Acebal created an amazing brand and culture that resulted in a one of a kind company providing a one of a kind service. There was no limit to the company’s success and growth potential, because there was no limit to ours as employees. As employees we felt empowered, engaged, appreciated, and inspired. That was then.

Cons

Enter current Ideal Image president Bruce Fabel. From the first day Bruce was named president by the new owners (Steiner Leisure), Ideal Image has been in a paralyzing freefall of bad decisions, terrible marketing ideas, runaway spending, dwindling sales, and poor leadership. Bruce has been nothing short of a one-man-wrecking-ball that has done an enormous amount of damage to the Ideal Image brand. This is the man that came up with the idea of having “divorce parties” at the centers to try and get new guests. If Steiner allows him to continue going down this reckless, suicidal path, Bruce will surely pull the company down into oblivion before long.

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Ideal Image Response
11y
Our President, Bruce Fabel, IS NOT ruining the company, he is improving it. Bruce was hired because of his strong track record of success with companies like Nike, Calvin Klein and Universal Studios. Bruce has demonstrated his commitment to the company’s employees by implementing many programs including the company’s Years of Service award program that provides all Ideal Image associates with recognition and a monetary award for their commitment to the company. Bruce also has increased the bonus opportunities for all our center employees. I have never experienced a company culture as fantastic as Ideal Image. We receive an overwhelming amount of positive feedback from our current and former employees and stay committed to continued improvement. We understand some former associates have had difficulty with change. The corporate and center associates have done an excellent job launching new services to help our guests age gracefully. Under Bruce’s direction, Ideal Image continues to strive to delight our guests and help them look and feel great!
1.0
Sep 27, 2014

Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free treatments and a chance to work with great people.....for now.

Cons

This use to be a fabulous company to work for, but now it's a joke. We use to be proud of our company, but since Bruce Fabel has taken over our employees are embarrassed of what we now represent. Now we have hairless cats and gorillas on our website!!!! Employees salaries have dropped a minimum of 40k in one year!!! Our turnover rate is ridiculously high which we use to have a waiting list for people to get in. We cant even staff our centers with sales people because they are all quitting so fast. Bruce has forced all of corporate to write reviews praising him and he even watched over their shoulder as they submitted them. News travels fast in our company. Now our company call center is open 24 hours??? Because 3am leads and calls will be great quality!?! We are a medical facility, not a sweat shop or factory. Customers are not happy and it shows in our reviews.

Viewing 13 - 15 of 1,405 Reviews

Glassdoor has 1,448 Ideal Image reviews submitted anonymously by Ideal Image employees. Read employee reviews and ratings on Glassdoor to decide if Ideal Image is right for you.