Ideal Image reviews

2.7

30% would recommend to a friend

(1,406 total reviews)
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Jason Feldman

32% approve of CEO

23% positive business outlook

Ideal Image has an employee rating of 2.7 out of 5 stars, based on 1,406 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ideal Image employee rating is 25% below average for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Sep 27, 2014

Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free treatments and a chance to work with great people.....for now.

Cons

This use to be a fabulous company to work for, but now it's a joke. We use to be proud of our company, but since Bruce Fabel has taken over our employees are embarrassed of what we now represent. Now we have hairless cats and gorillas on our website!!!! Employees salaries have dropped a minimum of 40k in one year!!! Our turnover rate is ridiculously high which we use to have a waiting list for people to get in. We cant even staff our centers with sales people because they are all quitting so fast. Bruce has forced all of corporate to write reviews praising him and he even watched over their shoulder as they submitted them. News travels fast in our company. Now our company call center is open 24 hours??? Because 3am leads and calls will be great quality!?! We are a medical facility, not a sweat shop or factory. Customers are not happy and it shows in our reviews.

2.0
Sep 24, 2014
Recommend
CEO approval
Business Outlook

Pros

For the first 3 years of employment, I could not have dreamed of a more rewarding and exciting career. The owners and upper management truly cared about the employees, the business was thriving and in a constant state of growth, and as part of the sales staff, the sky was the limit when it came to earning potential. We as employees had a voice, we were actually GRANTED our earned time off and encouraged to take it, the work/life balance was in check, and everyone from the front desk and sales staff to management and corporate employees was singing the praises of the company we were so proud to work for.

Cons

The cons are very simple: The Corporate buyout in 2012, and ultimately the introduction of Bruce Fabel as President of the Ideal Image division of Steiner Leisure. The unfortunate decline of what was once such a dynamic organization is truly one of the hardest things I have ever had to witness or be a part of. I am embarrassed that individuals are being asked to "counter" negative reviews such as this simply because of Mr. Fabel's lack of couth and integrity, as well as his misrepresentation of what this company once was and could have/should have continued to be. As employees, we are no longer able to speak of our concerns without worry of being targeted, and Regional Managers are frustrated because their teams are unhappy, and they are losing seasoned, top producers. They feel that their hands are tied because even their very careful suggestions and ideas geared toward employee retention are falling upon deaf ears. The company that was once a Steiner target for purchase because of its consistent growth and success over a 10+ year period, is now a company that continues to decline month after month. Employees that once sang the praises of Ideal Image are now constantly frustrated and disappointed by lack of support, constant changes, unjustified extended hours, and paychecks that don't measure up to the efforts being put forth. Responsibilities are being increased on every level, but perks and incentives received in the past for less work are being removed or made unobtainable. I could go on and on about the mismanagement of and disappointing direction in which Ideal Image is headed, but the message is surely clear: "If it isn't broken, don't fix it", and unfortunately, I fear that the "fixing" is destined to be the downfall of what was once the best place around to call your employer.

1.0
Sep 23, 2014

Lead Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really don't think that there a single pro...After a year your free treatment maybe.

Cons

The employees are snotty, the ridiculous amount of hours when you are only supposed to be working 40. No one communicates. The are WAY overpriced.

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Ideal Image Response
11y
We are sorry that you did not enjoy your experience with Ideal Image. Our anonymous employee surveys, center visits and exit interviews have helped to ensure we are listening to our associates and making necessary improvements. Please feel free to contact our Human Resources Department with feedback and improvement suggestions.
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