constant changes - Server/Waiter Eataly Employee Review

2.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

can be fun environment, exposure to variety of people, lots of travelers and tourists, fast paced, and some fun perks like discounts on classes/food/ or access for free, summer events shake up monotony people generally try to be good to each other and interpersonal issues re hr are taken seriously

Cons

-poorly designed layout across 3 floors making movement inefficient -low quality construction and appliances, things constantly breaking -constantly changing leadership, and under-staffing -extremely poor communication on floor, and from management beyond immediate on-site management -all emphasis on upselling/earning pushing turn over, while expecting 5 star service, expecting high cover avg while promoting low cost lunch special -corporatization resulted in losing most of onsite decision making-moving to nyc -constant issues with stock due to only having 1 vendor relationship -quality control/inconsistency in kitchen, bar, and training -interdepartmental communication non existent -clear social hierarchy amongst certain leadership roles, clear cronyism and favoritism -poor adherence to food handling and kitchen, restauarant, and bar cleanliness -extremely high turnover

Explore other reviews about Eataly

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

great part time job and very organized

Cons

Cound say it had any cons

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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