Pros
Some chill coworkers, (mostly) awesome customers, tempting products for lunch break (NOT the "free lunch"), alongside a music playlist that doesn't get annoying as we work. Eataly is always hiring and there is pretty much a 100% chance you will get the job if interviewed because they're desperate. If you're not a supervisor and above, the work itself is alright but stressful. Weekly pay is great!
Cons
Too many hours and no real training!! I was meant to work part time but due to constant understaffing I ended up full time except just under 40, so they would never have to worry about paying me overtime. Just looked over someone's shoulder for my training and that was it. There were things I didn't actually get to learn until I messed up in front of a customer. Orientation didn't really do much. You can taste how much they cut corners (Yes, I understand they don't have many people to rely on but that doesn't change the overall issues within this company). I suspect that Eataly also takes advantage of its Italian managers' working visas as they pretty much live at the store. As far as I've observed, they rarely get time off, are usually there for 12~ hours and have to manage multiple departments. It's really depressing to watch especially while their teams struggle underneath a sloppily established structure (thanks corporate). I certainly can't speak for them, but one of them constantly looks like he's gonna blow a fuse with all the pressure Eataly puts on him. Actually, pretty much everyone is expected to devote their life to this low-paying establishment. My supervisors are constantly exhausted, given tasks meant for multiple people, and are expected to stretch themselves thin. Almost everyone in my department complains about working here or quits. There's also a weird and subtly racist hierarchy among employees. Oh, and we can't forget the favoritism. Terrible location as well. We're paid minimum wage at a wealthy store with expensive parking, in an obnoxiously expensive mall, in an expensive part of town. Most of us aren't gonna be loaded so surprise surprise the commute can really suck. You'd think you'd get better benefits for the parking issue but nope!! And yes, I was preparing for this issue before my job started. Public transit is so much cheaper but that also makes the commute take ages especially coming from lower income neighborhoods. As for people with cars... 160-120 a month for parking takes out a large chunk of a low paycheck. On top of that, the unpaid lunches make for very weird schedules so you end up devoting so much of your time there even when you aren't as involved. It's living to work and it's really draining. I don't want to be there and neither do my coworkers.