Pros
The coworkers are cool people, the tips are pretty decent, it's an income. Nice getting a check once a week, but I wouldn't recommend anyone work here that has a sense of pride or dignity, you'll be miserable.
Cons
Everything. Constant physical pain, constant emotional strain. The place feels like a zoo where people stare at the employees and point and gawk then aggressively wave their credit cards... Customers were entitled and impatient, didn't see you as a person, but as a prop. The management can be equated to a disorganized raging dumpster fire with organic, over priced imported Italian chocolates hot glued to it. Orientation and job description was misleading. I feel like I was conned into it, honestly...and too poor to back out without a back up. The other employees train you (poorly) because they can't be bothered to give you a real training worth a darn. Because nothing is ever in stock you're left to finesse everything on your own and the person training you can't show you how to do more than half of everything you need to learn. ( "I'm supposed to show you how to use this machine, but it broke a few months ago and it hasn't been fixed so to heck with it." ) The lack of organization is palpable. People order something and almost everything needed for it is out of stock. Things are breaking/lost/wasted constantly. The risk of food contamination is high and not taken very seriously. The amount of food waste is disgusting. They waste supplies, food, spoons, forks, everything. There isn't enough staff on duty at any given time so you have to do the work of 3-4 people on your own with little to no help of the management. I honestly have no idea how anyone manages to stay at Eataly long enough to get their benefits after 6 flipping months. yeah. It takes 6 months (around 960 hours of screaming children, ice cream scooping, cleaning up after people, climbing on things, hunching over outdated machinery, 7 hour shifts with one 15 minute break, fake smiles and pretentious, demanding impatient people swarming you day in and day out) for benefits to kick in. Your hours will be trash and there is no empathy from management regarding injuries, illness (mental or otherwise), or a need for assistance. I'm honestly not sure what kind of stockholme syndrome the people promoting this place have but I don't want to drink that koolaid.