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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Pro and cons - Customer Care Specialist Booking.com Employee Review

      4.0
      Nov 8, 2023
      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      International environment and good support team

      Cons

      Shifts and salary are not the best, and very slow pace when it comes to personnel improvements

      avatar
      Booking.com Response
      2y
      Thank you for sharing your experience with us. We’re happy to hear that you enjoyed the international workplace environment and had good support from your team. It’s unfortunate that you weren’t fully satisfied with the internal work structure. We do appreciate your feedback regarding these topics. Wishing you all the best in your career. The Booking.com team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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