Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jan 25, 2024

GREAT PLACE TO WORK

Account manager

Recommend

CEO approval

Business Outlook

Pros

Perfect environment and great team culture

Cons

the salary is not so good compared with other OTA

Booking.com Response

Hi, thank you for taking the time to write your review. It makes us proud to hear that you had such a great experience as an Account Manager in Palermo. This tells us that we are on the right track in offering a great workplace environment and culture within the teams. Your feedback regarding the compensation is also important to us. Thanks again for sharing your thoughts with us. Good luck with your next career move. The Booking.com team

4.0

Jan 1, 2024

Recognition for employees

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great support from managers about daily job and development

Cons

Difficult to grow up in the company

Booking.com Response

Thank you for your feedback. We are glad to know that you are getting great support from our managers. We believe in providing limitless career development opportunities. If you find it challenging to grow within the company, please talk to your manager or HR Business Partner. They are here to help discuss your career goals and find ways to move your career forward. Your career progression is important to us, and we want to ensure you have the support needed to reach the next phase in your professional journey. Thank you for being a valued member of our team. The Booking.com team

5.0

Dec 22, 2023

Great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work environment, great people.

Cons

Nothing really. Maybe upward mobility

Booking.com Response

Hi, thank you for your review. We are glad to hear that you enjoyed collaborating with your team as a Data Analyst at Booking.com. It makes us happy that you recognized our efforts in offering a great workplace environment. This tells us that we are on the right track. Thank you again for sharing this with us. Wishing you all the best in your future career endeavors. The Booking.com team

Viewing 25 - 27 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - San Francisco