Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Nov 4, 2014

Things are looking up...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

rentalcars.com are moving on and starting to implement a lot of changes which are beneficial to employees since the new COO arrived. Finally some healthy investments in staff including a decent pension, recognition of life events (such as birthdays, weddings, births, long service etc.), free beverages, communication improvements, throwing parties at the end of summer & Christmas and efforts to improve the working enviroment. They're continually pushing the boundaries to keep the company growing in the fashion we've seen over the years, so there are exciting times ahead! All the staff are really friendly with a great mix of cultures and nationalities and lots of social circles that you're always welcome in to. Company wide events such as runs, BMX biking, football, annual 5 a side competition and much more are all great to take part in.

Cons

Some salaries are not competitive, holidays lack consistency across all employees, work space is a bit blanding although a great building to work in. I believe actions are being taken to improve things with staff surveys etc.

5.0

Oct 29, 2014

Who thought car hire could be so much fun?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Incredible culture, everyone is made to feel welcome, so many different nationalities and cultures make it really interesting, excellent career development prospects, and a growing company that is changing all the time. It's still a work in progress but this will be one of the top places to work in the North of the UK in the near future.

Cons

It's only a few years since getting taken over, but progression on benefits has been pretty slow. Holiday for example has been an issue for ages when compared to other companies.

5.0

Oct 21, 2014

Great dynamic business. Best employer I have ever had.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is serious but a fun place to work. Everyone pulls in same direction and gets job done. As a strongly growing business it has created opportunities to train and develop its staff. The business has a culture that sets it apart from many companies typified by it not having a dress code. Staff are serious but do not take themselves too seriously. Office environment is best I have ever worked in.

Cons

Until recently benefits were limited to Xmas party et al (although this was a very very good do). However this is now being addressed (e.g. pensions, free brews etc).

Viewing 7558 - 7560 of 7,592 Reviews

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