Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 14, 2026

Great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I’ve had a generally positive experience working here. The company offers a dynamic environment with plenty of opportunities to learn and grow, especially if you’re proactive and willing to take initiative. The team is made up of talented and supportive colleagues, and there’s a strong culture of collaboration that makes day-to-day work enjoyable. Pros: - Great colleagues and team spirit - Opportunities for professional growth and learning - Interesting, impactful projects - Flexible working arrangements (depending on team)

Cons

- Workload can sometimes be intense, especially during peak periods - Internal processes can feel a bit complex or slow at times

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re pleased to hear that you’ve found Booking.com to be a positive place to work, with supportive colleagues, opportunities to learn, and impactful projects. We also appreciate your honest feedback on workload and internal processes. As Booking.com continues to evolve, insights like yours are valuable in helping us improve how work gets done and how teams are supported. The Booking.com team

5.0

Apr 10, 2026

A Welcoming, Grounded, and Transparent Workplace

Language lead

Recommend

CEO approval

Business Outlook

Pros

Working at Booking.com has been a genuinely positive experience so far. The company culture feels very grounded, approachable, and welcoming from day one. There is a clear sense that people here truly see the individual, with a strong focus on understanding employees’ needs and perspectives. The onboarding process stands out as one of the most organized and well-structured I’ve experienced, which made a big difference in feeling confident and supported early on. There is also a strong sense of transparency around company decisions and direction, which helps build trust across teams. Overall, the atmosphere is not overly formal, but rather collegial, open, and pleasant, making it easy to connect and collaborate with others.

Cons

Couldn't think of any at this time

Booking.com Response

1mo

Thank you for taking the time to share such thoughtful feedback. We’re very pleased to hear that the culture, onboarding experience, transparency, and overall atmosphere have made such a positive impression. Creating a grounded, welcoming, and supportive workplace is important to us, and we appreciate you taking the time to recognise that. The Booking.com team

4.0

Apr 7, 2026

Great

Commercial operations

Recommend

CEO approval

Business Outlook

Pros

Great benefits at this company

Cons

Management and communication from above

Booking.com Response

1mo

Thank you for sharing your feedback. We’re glad to hear that the benefits have been a positive part of your experience at Booking.com. We also appreciate your honest feedback on management and top-down communication. Clear communication matters greatly to how people experience the organisation, and insights like yours are valuable as we continue working to improve it. The Booking.com team

Viewing 37 - 39 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Stati Uniti d'America

$171K - $190K /yr

(Employer provided)

View job

Account Executive - San Francisco