Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 23, 2026

Honest review

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Lots of benefits, happy employee oriented, career opportunities.It doesn’t matter where you come from, you are treated with respect.

Cons

If you are at lowest career level it takes lots of time to raise to higher positions but at least that is possible.

Booking.com Response

1mo

Thank you for sharing your experience. We’re glad to hear that work-life balance, benefits, respect, and career opportunities have been positive parts of your journey at Booking.com. We also appreciate your honest feedback on progression from more junior career levels. We know that visibility of growth opportunities matters, and feedback like yours helps us understand where we can do better. The Booking.com team

5.0

Apr 22, 2026

Overall upper mid

Sde-1 backend developer

Recommend

CEO approval

Business Outlook

Pros

Clear on Structure Could fit last 3 interviews in a single week

Cons

Long Timeframe Long break between initial interview schedules

Booking.com Response

1mo

Thank you for taking the time to share your feedback. We’re pleased to hear that the interview process felt clear and structured overall. We also appreciate your note on the timeline and scheduling gaps between stages. Feedback like yours is valuable as we continue improving the candidate and onboarding experience. The Booking.com team

4.0

Apr 22, 2026

Great company, loads of potential but not hitting it yet.

Senior manager marketing

Recommend

CEO approval

Business Outlook

Pros

Compensation and benefits, nice people, great budgets and aspiration to do good work

Cons

Politics and bureaucracy, remote teams, siloed and overlapping team scopes

Booking.com Response

1mo

Thank you for sharing your perspective. We’re glad to hear that compensation, benefits, colleagues, and the ambition to do strong work were positive parts of your experience at Booking.com. We also appreciate your honest feedback on bureaucracy, siloed ways of working, and overlapping team scope. As Booking.com continues to evolve, feedback like yours is important in helping us improve how teams connect, collaborate, and move work forward. The Booking.com team

Viewing 31 - 33 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Stati Uniti d'America

$171K - $190K /yr

(Employer provided)

View job

Account Executive - San Francisco