Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Aug 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazon has an amazing work culture.

Cons

Changing shift timings is an issue if you are a morning person and unable to get your desired shift swap.

4.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Comfortable desks, friendly workplace and supporting staff.

Cons

Working shifts are rotating but there are very late shifts.

3.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Role is an advantage

Cons

They mostly hire on contractual basis and end your contract even if you perform great.

Viewing 49 - 51 of 1,814 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.