Accenture Customer Service Representative (CSR) interview questions
based on 167 ratings - Updated Jun 15, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.6% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
I applied through college or university. I interviewed at Accenture (Davao) in Apr 2021
Interview
The initial interview was very brief and direct to the point. The interviewer was very kind. I received feedback regarding my application right away. This interview was just to gauge whether I was able to work for them, but was not offered anything because of the location and my inability to relocate
Easy, if you have the interview you have the job. Asked to describe myself and past work experience. Phone interview followed by a virtual online interview. My offer was send in less than 1 day.
I applied through a staffing agency. I interviewed at Accenture (Nashville, TN) in Feb 2021
Interview
Interview process was great. It was not long but the questions fits the job opportunity. I enjoyed that the interviewer discussed the job that I would be hired to do in detail to see if it was a good fit for me.
Interview questions [1]
Question 1
Do you have internet access? How many years of call center experience do you have? How would you handle an irate caller?