Virgin Active reviews

3.4

53% would recommend to a friend

(1,225 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
1.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Client base. Fellow colleagues; friendships

Cons

1. Wrong pay every month and take two months to repay it, if at all, making you get taxed more than you should. When a 48 hour emergency BACS is actually an official procedure. 2. Toxic work environment. PTs get harassed and followed during sessions and clients feel followed and watched around the gym floor. Dystopian, tyrannical dictatorship atmosphere. 3. PT feedback gets dismissed. PT’s are treated unfairly, differently and as a result marginalise them to the point where they quit. PT turnover is very high attrition rate here. Unable to develop a strong team because of toxic, unfair management. Treated differently and unfairly among the group. 4. Daily investigations conducted on PTs constantly even when nothing of misconduct has been committed. Interrogate PT and clients on the gym floor, putting clients off leading to losing clients which one then gets berated for not having enough “numbers,” ie amount of sessions - all they care about is hitting their bonus and VA profiting out of you 5. Threats to get fired every day at work. Hostile work environment. 6. Team meetings unproductive and people get injured playing team bonding games then when it comes to feedback that part is rushed, one of the seniors walks out due to lack of interest and the meeting is ended early. 7. Lack of operations and processes - nothing gets done or fixed at this gym - 30 year old equipment all broken and hazardous - we never get a gym refurb - the gym is dirty and a state and it is difficult to train clients let alone retain them for longer than a year. Yet again, which one gets berated and harassed for numbers going down. 8. No help or support from management, even telling sales team not to offer any help. Just bullish behaviour. Spoken down upon and shunned during 1-2-1 meetings. Intimidation tac tics and constant threats. 9. Underpaid. Job advertisement is misleading. Inaccurate pay. Virgin Active take 62% of your profits. 10. Members gets away with verbally abusing staff and trespassing private staff areas in the gym and if one defends themselves they get a written warning.

1.0
Mar 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Free gym membership for entry to all gyms

Cons

Racist, bullies, and very incompetent senior Execs from CEO, CFO, MDs downwards. So slow at doing anything. Very elites. If your a person of colour don't bother they will never allow or employ for Leadership or Board level.

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Virgin Active Response
5y
Hi there, I am very sorry to hear that this has been your experience whilst working with us, and we taken allegations of this nature incredibly seriously. We would really like it if you could contact us at peopleoperations@virginactive.co.uk so that we can investigate this further. Best wishes Emma
1.0
Oct 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Gym membership- virgin Tribe - free Personal training or discounts in swimming lessons - friendly members and sometimes good staff.

Cons

Lifeguard, receptionist and cleaner same salary (minimum wage) . People are sick all the time so they are always under staff. One person must work for three. They pay the minimum wage but they expect from you the most exceptional qualities. They can't find lifeguards cause they start at 5 am with £7 x hour. Can you pay a taxi at 5 am when they pay you £7 x hour? There is no tube at 4-5 am. Oh yes you can bike at 4 am.

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Virgin Active Response
9y
Thank you for taking the time to post your review. It's great that you enjoyed the benefits of your complimentary membership & Virgin Tribe card giving you access to other Virgin company discounts! I appreciate your other comments and appreciate our operating hours aren't for everyone, especially if they don't live very close to the club. All the best, Jeanette
Viewing 10 - 12 of 1,225 Reviews

Glassdoor has 1,459 Virgin Active reviews submitted anonymously by Virgin Active employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Active is right for you.