Virgin Active reviews

3.4

53% would recommend to a friend

(1,225 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
1.0
Jan 29, 2016

Poor Company

Recommend
CEO approval
Business Outlook

Pros

Occasionally work with staff that are good fun and interested in fitness.

Cons

Where to begin? This company are full of promises, nothing to show for it. They take advantage of their employees and over work them. Will almost go as far as saying they are borderline corrupt. The company will do anything to get away with mispayments, or worse take money/sessions off of personal trainer on purpose just to increase their profits. Very manipulative management who don't pay for expenses with courses that are half way across the country. Management also don't take into consideration work/life balance and do anything they can to save the slightest bit of money even if it means the greatest of inconvenience to their employees. Overall the company is very sneaky and will ride the line just for the maximum profit output. They don't treat their employees with respect or take care of them responsibly or care about them, we are just a number to them. Have known for the company to swap GM's/Managers around different clubs and then shut one of the two clubs down with very little notice, in an attempt to get rid of unwanted employees.

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Virgin Active Response
10y
Many thanks for taking the time to write a review. I am sorry that you have had this experience and I would like to reassure you that we are currently reviewing our PT payment policies to make them as fair and as simple to manage as possible. I would be happy to discuss in more detail and can be contacted at: david.stacey@virginactive.co.uk. David - UK Operations Director.
4.0
Jan 28, 2016

Fitness Manager

Recommend
CEO approval
Business Outlook

Pros

Good possibility to grow up on the career, learning new management skills, free to manage your time management.

Cons

There aren't very important negative aspects in Virgin Active, probably the salary is not enough comparing with the UK life cost.

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Virgin Active Response
10y
Thanks for taking the time to write a review. It's great to hear how much you enjoying working for Virgin Active.
1.0
Jan 16, 2016

Reception

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Membership, some nice colleagues and met some great members.

Cons

Absolutely awful time working here. Switched clubs for ease of commute and staff and management just as bad. Management are nasty and manipulative. No appreciation for good work and effort put in to help customers. Was once told off by management for helping a member solve an issue. "Treat others as you'd like to be treated" is non existent from management to floor staff.

Viewing 1174 - 1176 of 1,225 Reviews

Glassdoor has 1,459 Virgin Active reviews submitted anonymously by Virgin Active employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Active is right for you.