Virgin Active reviews

3.4

53% would recommend to a friend

(1,226 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
3.0
Mar 8, 2018

Salary

Recommend
CEO approval
Business Outlook

Pros

Competitive with the potential to earn a lot

Cons

No job security. So less motivation

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Virgin Active Response
8y
Thank you for taking the time to leave your comments. You are right, Virgin Active are competitive and our Personal Trainers have a fantastic opportunity for earning potential as we do not charge rent like other gyms. We do pay a performance based hourly rate. Personal Trainers are free to work as much or as little as they choose to. If you would like further information please contact me at peoplehub@virginactive.co.uk Thank you, Radha.
2.0
Mar 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Membership for you and a friend. Great work atmosphere. Good work/life balance. Previously had good incentives for extra money.

Cons

Extremely limited progression opportunities as management constantly made redundant so business can save pennies. Big workload as management/directors (head office management, not CSC management) refuse to hire more people that aren't FTC when they clearly need the heads due to the volume. Hard work often overlooked.

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Virgin Active Response
8y
I really appreciate the time that you have taken to leave your review. During your employment I am pleased to know that you enjoy the benefits such as the free memberships and incentives. There have been some restructures within our Milton keynes Customer services centre. This is due to the number of Clubs that we now own in the UK. We hire fixed term contracts into the business when needed at the time. We are upfront to our employee's about the nature of the contract and encourage them to take up other opportunities that are available across the business when their contract comes to an end. We do offer a range of development opportunities that can also be discussed with your line Manager which I encourage you to do. We communicate changes to the business in an appropriate manor and time to our employees. We sensitively follow company guidelines to also suit our members. We will take your comments on board and would again like to thank you for contacting us with your thoughts. Please contact me at peoplehub@virginactive.co.uk to discuss this further if you wish. Thank you, Radha.
3.0
Mar 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Well known brand, high energy environment

Cons

Salary via the tier system is unnecessarily harsh. It means that there is very high staff turnover. The low pay is the only reason I would consider a new role elsewhere.

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Virgin Active Response
8y
Thanks for taking the time to leave your comments. Its always good for us to know what we can improve on. Its great to know that you are a long standing employee having been with us for 3 years! As you know we do not charge rent to our Personal Trainers so they have PAYE benefits which is something our competitors do not offer. The Tier system means that you are in charge of how many hours you work and therefore your wages will increase the more hours you choose to do. We pay in line with our competitors and on top of our benefits, we also run an annual fitness event for the Fitness professionals and industry experts to share their knowledge, this is for our staff to learn innovative ways of working. Thanks again for all of your hard work. Radha.
Viewing 1057 - 1059 of 1,226 Reviews

Glassdoor has 1,462 Virgin Active reviews submitted anonymously by Virgin Active employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Active is right for you.