Does Virgin Active pay their employees well?

According to anonymously submitted Glassdoor reviews, Virgin Active employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Virgin Active. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Virgin Active?

53% of Virgin Active employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Virgin Active 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Virgin Active?

Personal Trainer (143) , Lifeguard (104) , Sales Consultant (43) , Receptionist (42) , Membership Consultant (39) , Fitness Instructor (33) , Front Desk Receptionist (23) , General Manager (23) , Fitness Coach (21) , Front of House (20) , Certified Personal Trainer (17) , Experience Consultant (17) , Front of House Assistant (17) , Sales Manager (17) , Service Manager (17)

What are the pros of working at Virgin Active according to real employee reviews?

"Great people to work with and overall a very strong brand." ((in 92 reviews)); "Great Staff & Free gym membership" ((in 53 reviews)); "Money and benefit was good." ((in 48 reviews)); "Great team and energy to work in" ((in 46 reviews)); "Overall good facilities (varies from club to club, but nowhere near premium companies like Equinox or Third Space)." ((in 29 reviews))

What are the cons of working at Virgin Active according to real employee reviews?

"They pay is low and there is very little pay rise" ((in 111 reviews)); "Poor management and organisation set up" ((in 106 reviews)); "Long hours and the pay doesn’t make up for it" ((in 74 reviews)); "Low Salary and rota shifts." ((in 34 reviews)); "Managers always sided with customers even when in the wrong." ((in 32 reviews))

What are the top reviewed Virgin Active locations?

Milano , Roma , Genova , Firenze , Torino , Napoli , Catania , Palermo , Grugliasco , Brescia , Venezia , Salerno , Prato , Bologna , Casalecchio di Reno , Verona , Baranzate

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Virgin Active

Virgin Active reviews

3.4

53% would recommend to a friend

(1,226 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jul 17, 2025

Job Review

Service ambassador

Recommend

CEO approval

Business Outlook

Pros

The best in the gym industry

Cons

No complaints to be honest

3.0

Jul 8, 2025

Personal Training

Person trainer

Recommend

CEO approval

Business Outlook

Pros

Free gym membership: Employees often get complimentary access to Virgin Active clubs, sometimes even for a friend or partner. - Supportive team culture: Many staff describe the environment as upbeat, friendly, and team-oriented—great for those who thrive in people-first spaces. - Learning and development: There are opportunities for upskilling, including first aid training, departmental workshops, and exposure to diverse fitness disciplines. - Flexible roles: Especially for personal trainers and part-time staff, there’s some flexibility in scheduling, which can help balance other commitments.

Cons

Early shifts and long hours: Some roles require starting as early as 4 a.m. or working late, which can be tough on work-life balance. - Inconsistent management: Reviews suggest that leadership quality varies by location, and some employees report favoritism or lack of support. - Commission pressure: Sales roles, in particular, can be high-pressure with demanding targets and a commission structure that doesn’t always feel rewarding. - Limited advancement: While some employees are promoted quickly, others feel stuck due to internal politics or unclear pathways.

5.0

Jul 7, 2025

Virgin is a great company to work for

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Fun and clear expectations, feel part of the Virgin family

Cons

Pay on the low side

Viewing 85 - 87 of 1,226 Reviews

Jobs at Virgin Active

Istruttore Fitness Sala Pesi / Attrezzi - Palermo

Palermo

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Fitness Assistant - Virgin Active Napoli Santa Lucia

Napoli

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Addetto/a Commerciale e Assistenza Clienti - Torino Le Gru

Grugliasco

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Addetto/a Commerciale e Assistenza Clienti - ROMA

Lazio

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Istruttore Fitness Sala Pesi / Attrezzi - Napoli

Campania

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