Virgin Active reviews

3.4

53% would recommend to a friend

(1,226 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
1.0
Apr 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Free membership Good for kids who live with mum and dad and no bills to pay

Cons

Rubbish pay Rubbish GMs Staff knocking shop Made to do tasks outside of job role Under appreciate staff who work hard

avatar
Virgin Active Response
9y
Thank you for taking the time to share your thoughts with us. Although it’s disappointing to hear how you feel, it is important for us to know so we can make positive improvements for the future. 10 years’ service is an amazing achievement and I really hope you enjoyed the majority of those years and that’s what kept you with us for so long. I’m sorry you feel you haven’t had a good GM and have done things outside of your job role. I’m keen to discuss in more detail the points you’ve mentioned in your review, so that we can address them appropriately. If you could be happy to do this, please email me FAO Jeanette at peoplehub@virginactive.co.uk All the best, Jeanette
2.0
Aug 3, 2016

Fortune does not favour the bold

Recommend
CEO approval
Business Outlook

Pros

Nice atmosphere. Plenty of training courses available (particularly if you want to follow Group Exercise/Training). Family friendly (both in membership and staff at times!) The cultures and values promoted are positive, and if you are very lucky/in the right place at the right time, the career advancement is stronger than most other fitness employers.

Cons

This is not Virgin's problem for Personal Trainers, however this particular career is inhibitive of a good work life balance. Just by the very nature of the job, we work when other people don't! That being said, Virgin do not reward on skillsets or on the level of work that trainers put in. Unfortunately the pay structure for personal trainers seems like a really good idea...as you are contracted, and no rental fees. BUT, when you are paying graduate level instructors, who have also paid in excess of £3k to become a certified trainer, who are then charging their customers anywhere from £35-£47.50 for an hour of their time....£8 per hour session delivered initially, it does not make you feel particularly good. Coupled with that, until you start achieving what Virgin deem to be a 'worthy' amount, i.e 15 hours delivered a week, this does not rise up in line with what is appropriate. Whilst it could be argued that you would want to be delivering that number of sessions, and higher, part of the risk is that you will lose talented trainers who perhaps wanted only part time hours, or who have families etc....It also breeds an air of resentment amongst trainers, who watch others earning £25 per hour, whose clients are not achieving anywhere near the same level of results. There is a political level going on in all clubs. Especially those which Virgin bought out. You are able to progress, but only as far as they want you to go, and in the timeframe they want it to be. Employees are allowed to go for jobs internally, regardless if Upper Level Management already have individuals in mind from other clubs, which again, leads to resentment. For those who wish to come in and do their job, and not become involved in office/family politics, or even start living in the pockets of other employees, the advancement opportunities become incredibly limited. This is a place it is very easy to become comfortable in, and also very easy to slide under the radar. This sounds like a positive, however the management structure feels a lot like 'you rise to the level of your own incompetence'.

2.0
Jul 26, 2016

Front of House

Recommend
CEO approval
Business Outlook

Pros

Very good company to work for, good benefits to..

Cons

at the time the management wasnt good to work with as they undermine the staff but that was my experience

Viewing 61 - 63 of 1,226 Reviews

Glassdoor has 1,460 Virgin Active reviews submitted anonymously by Virgin Active employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Active is right for you.