The whole place is a con. Management only care about themselves and expect those that actually do the work and are on minimum wage to go above and beyond. You’ll ask for help and get the bare minimum back. Ask them to challenge a customer and they’ve been found to lie about the outcome because they don’t want the drama. They think front line staff should feel privileged to work there when it’s the complete opposite. You’re overworked and underpaid. Heeley baths across the road will pay LG’s more for less work. VA make LG’s cover the pool, the gym and a lot of the time the cleanliness of the whole building because the cleaning team aren’t reliable. The staff turnover it’s incredible, mainly because they realise pretty quick what it’s like to work there and think I’m not having this and leave, management then are confused as to why so many staff are leaving and once they get told the reasons shock horror they don’t change how they do things. A job you need a qualification for and to keep that qualification up and you get paid the same amount as the cleaners and reception staff. Head office don’t care about club level staff as I tried to raise issues with them and got nothing back. They suspended me for doing my job and then when I actually had to save a child from drowning they completely ignored it and didn’t investigate it thoroughly like the previous time because god forbid they praise someone for good work. I left recently and I’ve never been more happy.