Uber reviews

3.7

65% would recommend to a friend

(16,283 total reviews)
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Dara Khosrowshahi

71% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

16K reviews
5.0
Feb 2, 2016
Recommend
CEO approval
Business Outlook

Pros

1. Free to talk, free to pickup challenges, free to work on what you liked. 2. Fully trusted by other guys and the manager, have a word to say about products that's been worked on. 3. I always come to the office at 11:00 ;) 4. Cooperative colleges. Everyone is eager to help others out, passionate on all-win.

Cons

Well food might not be that good as those provided in some specific companies LOL

3.0
Dec 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home, ability to work independently, excitement in working and promoting cutting edge technology and services.

Cons

Many of us were very excited to get in on what we were told was a ground floor opportunity with a growing technology based company. How disappointing to find that we were to be treated as "temps" for a long term assignment with no paid benefits, vacation, or any of the perks of a typical employee. Most of our direct managers are so wet behind the ears that they appear never to have actually managed people before and the training offered has been deplorable. Only because of the outstanding teamwork of our band of WFH employees have we been able to cobble enough information and resources together to make a much unappreciated difference at Uber. To add insult to injury, stellar co workers are let go on a regular basis to make room for the new, outsourced CSRs from the Phillipines and India who we are all well aware are being paid a small fraction of the wages we are paid, and that the cost savings is the whole reason for this very anti American move. Additionally throughout our time at Uber the responsibilities placed on us have increased and we have received the equivalent of promotions with no change in compensation.

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Uber Response
10y
Thank you for your review. Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. People who work in the COEs start as contractors and are offered a chance to convert to full time based on company need and individual performance. If you had a work from home position that was moved to a COE, I encourage you to check out uber.com/jobs for a role in a COE or other roles that might fit your experience -- Partner Support Center roles and Operations Coordinators can be good role fits for people with customer service experience. Good luck to you on your search and thank you again for your review!
5.0
Oct 26, 2015
Recommend
CEO approval
Business Outlook

Pros

+ Highly motivated, talented, personable engineers to be inspired by + High impact, minimal bureaucracy + Values of ownership, responsibility, and where "the best idea wins"

Cons

Personally, I typically put in more than just 8 hours a day, but I've never had to work longer than I wanted to. I think it comes along with having a job you enjoy at a company with lots of interesting work to do.

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Uber Response
10y
Thanks for the honest review. Your description of how you work I think is very representative of the culture here. Keep it up!
Viewing 184 - 186 of 16,283 Reviews

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