Uber reviews

3.7

65% would recommend to a friend

(16,283 total reviews)
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Dara Khosrowshahi

71% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

16K reviews
5.0
May 30, 2016
Recommend
CEO approval
Business Outlook

Pros

I came from the startup world and was looking for a more mature organization that still had the entrepreneurial energy. Uber is that company. The values that Uber instills in its employees are geared toward empowering you to make an impact and move things forward. While I don't feel like I'm lacking resources, I tend towards a scrappy means to make things happen. It's rare to have the opportunity to operate on the scale that Uber brings, and yet cross-functional teams collaborate in a seamless function. I'm grateful to work with a crew that hustles and is energized to do so.

Cons

Everyone will offer you their opinion when you start working at Uber. And while it's one of the more competitive places to land a job, it has a notable reputation in Silicon Valley. I don't see this as a con, but it's important that you believe in the mission of Uber. Everyone at Uber is excited to make Uber as reliable as running water (for everyone), but if you aren't 100% excited by that mission, it's not the right place.

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Uber Response
10y
Great review - thank you!
2.0
Apr 7, 2016
Recommend
CEO approval
Business Outlook

Pros

If you're looking for post-grad experience or something to hold you over financially, this might be a good fit for you. For the most part, the people that share the same status as you are enjoyable to be around and can be there for help whenever you need it. In regards to perks, you can expect to dress casual everyday, have access to a limited snack selection, and eat a catered lunch/dinner daily (which I personally don't recommend, but some do!). As full time employees, you'll most likely receive some type of pre-tax compensation to use for Uber's products in app as well.

Cons

Unfortunately, the room to develop outside of working at the support center is somewhat bleak. Being the front lines of handling Uber's messy situations is complimented with a standard customer service wage (see Google for average salary) and monotonous daily tasks. Additionally, the work life balance is something talked about throughout the entire company. You'll notice that it applies to this position as well. Your sick days, personal days, and vacation days are all combined into one insufficient balance throughout the year. Depending on business needs, your typical holidays are not always promised either.

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Uber Response
10y
Thank you for your thoughtful comments. You may have seen the Culture survey that recently went out to all employees. We're in the process of building programming around the results which includes manager and employee development. If you have any more specific suggestions about improving your experience, don't hesitate to reach out. -Andrew, alevy@uber.com
2.0
Mar 2, 2016

Marketing

Recommend
CEO approval
Business Outlook

Pros

Strong tech company, recognized name, catered lunch

Cons

Compensation End of year scoring system Unclear KPIs Weak Sr. management

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Uber Response
10y
Thank you for your candor. As you may have seen Travis just released this year's KPIs. If you're willing, let's connect offline on your concerns with the end of year scoring system and senior management. We're always looking to improve. Reach out if you'd like -- Andrew, alevy@uber.com
Viewing 181 - 183 of 16,283 Reviews

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