Uber reviews

3.7

65% would recommend to a friend

(16,252 total reviews)
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Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

16K reviews
2.0
Nov 1, 2016
Recommend
CEO approval
Business Outlook

Pros

- Solid perks: Uber credits, unlimited snacks, breakfast food, lunches, dinner after 8pm, gym credit, good benefits, unlimited vacation policy - You end up being pretty good friends with most of your colleagues - No dress code - Luxurious facilities

Cons

**Disclaimer to those who are reading Glassdoor reviews about uber: most positive reviews are left by employees who have been at company < 3 months. When you are a new employee or a "nUber" as they call you, you are incessantly emailed by the HR, COO, etc. to leave a positive review on Glassdoor. Amazingly, after 3 months at the company the review requests suddenly dissipate. They know that after a while employees get jaded and no longer have positive things to say about Uber. Career Growth: - Little to no career growth opportunities for individuals on city teams - all roads lead to San Francisco - People I’ve known who have moved to San Francisco have encountered similar political issues upon moving with minor cost of living adjustments to make up for the huge change in living expenses Office Politics: - Suffocating amounts of office politics. You are judged more on how much people like you than the caliber of work you produce or how hard you work in general - Performance is very much weighted by how much others in the office like you - Individuals who have more tenure (pre-2015) are given favoritism - Despite being a cultural value, company has a huge problem with principled confrontation and toe-stepping, those who do well at Uber are consummate “yes-men” Leadership: - Most leaders are inexperienced. Many have moved up in the ranks after being an early employee at Uber where Uber was their first or second job and have had little to know training or mentorship from managers that are actually good at being managers - Other leaders that have been hired-in are subject to the same popularity norms that plague office politics and are unlikely to stand up for their people if it means potentially being disliked - Massive pressure pushed down from C-level. Many higher level managers have enough problems managing up to Travis to effectively also manage their own teams. Although some genuinely care, many are only able to do the minimum. Attitude and Compensation: - Even with favoritism individuals with tenure are unhappy and jaded because they are compensated way below market value - Early employees who were lucky enough to have extreme successes early while riding the wave of tremendous growth often have confuse their luck with talent or experience; this is compounded by the amount of favoritism they receive - Early employees who have “golden handcuffs” because they cannot afford to buy out their options at current strike price often do very little and still receive good performance due to favoritism, this drags down motivations of others that are actually try to move the needle - Many leaders at the company often carelessly throw out that they can fire anyone, at any time for any reason which makes people feel concerned about their job security - With the way that the new Uber credits are structured, the perks of working for Uber are not what they used to be [for new employees] - 14 cultural values: many are duplicative, most are ignored and not one has anything to do with Integrity

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Uber Response
9y
Hey there - thanks for taking the time to write up this review. There's a lot you dig into and ideally we could set up a time to chat offline to get into specific areas and things we can do to improve Uber as a place to work. If you'd be willing, reach out at pierce@uber.com. I did want to address some of your points directly. First, your point about asking for Glassdoor reviews from our employees is a little misleading. We know how important Glassdoor is as a place many, if not all, prospective candidates visit to learn about working here. We do ask our employees (once) for honest, truthful feedback about their experience at Uber because we believe it will draw more people to Uber rather than deter them. The feedback we receive is invaluable and has helped justify countless new programs that have been rolled out. On your point on career growth, this seems to be an unstructured area in the company as we're in this hypergrowth phase. There hasn't been a clear structure/process around promotions, taking on a new role, or shifting responsibilities, and I think it's really a sign of us being a young company in hypergrowth phase. I'm confident that there will be a lot of progress on this over the next few quarters. Again, I'd love to chat confidentially to really get into specific ways we can improve, so please reach out if you're willing.
2.0
Jun 28, 2014
Recommend
CEO approval
Business Outlook

Pros

The only pro is that it's a work from home job that is non-phone and it pays better than most work from home jobs. I would add that the job is relatively easy, but that could also make the work mind numbing.

Cons

I feel that as far as the remote customer service team goes, those in leadership positions are flying by the seat of their pants. Ask two managers the same thing and you are likely to get two different answers. No consistency with scheduling or flexibility. Your experience with scheduling will depend on your manager. Some want you to be available when they say, regardless of your other obligations, while other managers have respect for work-life balance. In addition, there are way too many 12-hour shifts scheduled. This is unacceptable to me. 12-hour shifts should be reserved for those who volunteer and should be rewarded appropriately. If no-one steps up then figure something else out. Scheduling 12-hour shifts shows no regard to the employee. For the remote customer service position, we were trained for two weeks, which is sufficient. However, after that you are pretty much left to the wolves. They say you are free to ask questions, but everyone is literally ghost once you end training. They have a chat system that is for the birds! During training it seems great. However, you will ask a question once you are on "the floor" and will get crickets. You will ping a manager for help and get crickets! Then when you look up, the manager has logged out of the chat system. Really?!! So then your only resort is to email a manager and their response is that email is not a good way to get help. How the heck am I supposed to get help when a manager is not around to chat or they ignore my chats?? I understand that not all managers are available 24-7 but the ones that are need to respond. And I shouldn't be chastised for seeking other resources. I'm not sure what I expected, the team leads (most of them, not all) seem rather robotic and boring. Seems like they may not like their jobs, this would explain no one going out of their way to help. If you've been working low-paying jobs then you may put up with these issues, but this is really only a decent salary and I've made more than double what they in a previous career. But I can see how this might seem fantastic to those who have only made a minimum wage salary. My suggestion is to do Uber if you need to, but move on to greener pastures when it's time.

3.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

I arrived early enough (2014) to carve out a one-of-a-kind role for myself. Uber was young enough to still truly feel like a startup and for it to attract truly brilliant employees. I was, and still am, inspired by my peers and the approach and speed at which they solve problems.

Cons

No surprises here: Travis. The leadership. Performance. Growth. It's all as bad as it seems, if not worse. The longer you've been there, the more legacy actually can hold you back. The glass ceiling actually feels especially low for women.

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Uber Response
9y
Hi - thanks for taking the time to send this in. If you'd be willing, I'd love to connect confidentially and offline to dig in to some of the cons and advice you mention. Feel free to reach out and we can set up a time to chat: pierce@uber.com.
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