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      Uber

      Engaged Employer

      Uber reviews

      3.7

      65% would recommend to a friend

      (16,252 total reviews)
      avatar

      Dara Khosrowshahi

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Uber has an employee rating of 3.7 out of 5 stars, based on 16,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Reviews by job title

      16K reviews
      1.0
      Sep 24, 2014

      Long hours and repetitive work

      Operations and logistics manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a prime seat to watch the evolution of the transportation industry. Good exposure to operations, marketing, and political strategy in a rapidly growing business. You will learn a lot and it's nice to have your company constantly in the news and being brought up in conversation.

      Cons

      Work life balance is horrendous. You will eat every meal at your desk. Despite claims of "no face time" there is absolutely the expectation that you need to be seen at your desk well into the evening. You will be online and constantly available on weekends. Once you learn the basics of the job there is little change in the day to day. They sell it as a chance to implement innovative solutions, but everything interesting is done at HQ by the strategy and product teams. If you work in a city you just get to implement the vision of management without any real freedom to do anything creative. Questionable ethics and the company continues to treat it's drivers extremely poorly preferring. If you have a strong moral conscience you may find yourself staring at the ceiling every night instead of falling asleep after a long day at the office.

      3.0
      Nov 23, 2016

      Solving big problems but at a high price

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The internal tools at Uber are best in class - you can dig into the data very easily, the tools are efficient, easy to use and very robust. Uber is solving some of the largest problems that exist out there, and the scale of Uber is incredible - the company is making a huge impact on the world. The CEO is incredibly ambitious and very driven, and isn't afraid to make big bold bets on the future. Generally, the caliber of the people at Uber is extremely high (likely because they had to go through an unnecessarily onerous interview process) - I had the opportunity to work with rocket scientists, people that were published in the NYTimes, former CEOs / SVPs / CTOs, tons of ex-consultants/bankers.

      Cons

      #1 - Politics - Since the bar is so high at Uber, being smart and hardworking is not enough. You must be incredibly good at office politics to be successful - and in fact, if you are not good at politics, you can expect to be routinely passed on for projects and given low performance. #2 - Performance Policy - Stack ranking is a disaster as teams are compared against each other although they have very different KPIs. Additionally, some orgs have little control of the outcomes of their projects, but are judged by results rather than contribution. If everyone is good, some people still have to get low marks, where politics is particularly prominent. #3 - Work/Life Balance / Stress - Working at Uber is extremely stressful. Every decision you want to make is challenged thoroughly and rigorously and there are constantly people that are "toe-stepping" on you to ensure the best decision is made. While this is great for the company, on an individual level, it leads to very stressful situations where you must constantly prove everything you do and justify it. #4 - People Last Mentality - The company makes no secret from the CEO and down that everything it does should prioritize the company first, and the person later. HR has been neglected, with recruiters consistently overhyping potential compensation. New policies are constantly put in place that undermine the employee (e.g. changing an employee perk so that it is as underutilized as possible). #5 - Compensation & Hiring Process - Newer employers (2015+) are routinely under-compensated with potentially misleading guidance on the "upside" potential of a high valuation. Additionally, the hiring process takes too long (at times 3+ months ), and the recruiting team could be much more professional. Turnover rates are not low.

      avatar
      Uber Response
      9y
      Hi - thank you for the thorough and articulate review. You call out strong pros, like the scale of our work as well as the ambition of Travis, that make working at Uber special. You also lay out some cons that I'd like to address. In my opinion, many of these fall into the bucket of 'growing pains.' As Uber is still just 6 years old, while growing from a 2,000 person company to 10,000+ in the last 3 years, we're still in the process of scaling up and smoothing out many of our internal processes and programs. I'm confident that many of the cons you mention will be vastly improved in the coming months and years, and am especially optimistic with our new CHRO, Liane Hornsey, starting in early January. I see you've moved on to a new opportunity, but based on your review, I would love to connect you with leadership on our People team to talk about ideas and ways we can improve the experience of working at Uber. If you're willing, please reach out and I'll set something up: pierce@uber.com. Thanks again for the review and feedback!
      2.0
      Jun 14, 2016

      Toe-stepping, entitled millennial brats in a bureaucratic & stressful workplace

      Senior recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Uber credit, free breakfast and lunch...and dinner (but at 8:30 pm) If you play the right game, you can move up the ladder - Manager within 2.5 years Unlimited PTO (but nobody really does this without taking their laptop with them)

      Cons

      Unqualified leads and managers lacking work experience, management ability & emotional intelligence Low base salary Cold & stressful work environment Long hours - if you leave before 6pm, don't even think about it No diversity focus No respect for employees with families to go home to People are extremely unhappy, fearful & undervalued

      avatar
      Uber Response
      10y
      Thanks for your specific feedback, it's extremely valuable to hear honest feedback so we can improve the work experience. As you know, we're in hypergrowth mode which leads to lots of opportunity for younger managers to advance quickly. We love the fact that we've promoted quickly but also understand (and see in our culture survey data) that there's a need for more development activities to help them lead effectively. That's why you'll see more and more manager effectiveness training roll out this year and the next. I do want to take a moment to stress how important it is for each employee to work with his or her direct manager to carve out time for family and vacation. We all work hard to grow the company quickly -- particularly in recruiting. It's imperative we take the time to recharge when we need it. I see you've moved on to another opportunity but I wanted to let you know I've passed your comments along within HR and Recruiting. I also want to make myself available to chat 1x1 to dive deeper into your feedback and ideas on how we can improve. Feel free to reach out anytime - pierce@uber.com. Thanks again for your feedback and taking the time to write up your thoughts.
      Viewing 37 - 39 of 16,252 Reviews
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