Tesco reviews

Some managers power goes right to their head

During my time as team leader in the front-end department, the “One-in-Front” campaign was introduced. This used thermal imaging technology to monitor and predict customer arrivals at the checkouts, allowing team leaders to respond in real time and adjust staffing to ensure the correct number of tills were open. In practice, this created a highly reactive and pressurised working environment. With a relatively small number of cashiers available, staff were constantly moving between tasks to maintain queue targets and achieve the required performance levels, often under scrutiny from store management. Even a single customer queuing could trigger immediate intervention and performance review, which contributed to an ongoing sense of pressure to maintain unrealistic standards. Overall, the system placed significant emphasis on constant monitoring and rapid response, and, in my view, it reflected an unsustainable approach to front-end management, heavily driven by surveillance-style performance tracking.