Is TP a good company to work for as a operatore call center?

operatore call center professionals working at TP have rated their employer with 4.5 out of 5 stars in 671 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open operatore call center Jobs at TP now and start preparing for your job interview by browsing frequently asked operatore call center interview questions at TP .

Does TP pay operatore call center employees well?

operatore call center professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 671 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about operatore call center salaries at TP.

How happy are operatore call center professionals working at TP?

93% of operatore call center employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. operatore call center professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP operatore call center reviews

4.5

93% would recommend to a friend

(671 total reviews)

Jorge Amar

90% approve of CEO

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (671 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Center Operator employees have rated TP with 4.5 out of 5 stars, based on 671 company reviews on Glassdoor. This indicates that most Call Center Operator professionals have an excellent working experience there. TP is rated 29% above average by Call Center Operator professionals compared to other employers within the Management e consulenza industry (3.5 stars).

Reviews by job title

671 reviews

2.0

Oct 7, 2017

Good people, but poor management.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers, guaranteed hours, nice break room.

Cons

Many employees abuse hard drugs, and management is unimpressive.

TP Response

8y

We are committed to providing a professional and decent work environment wherein our employees are given constant support while being effective and productive. These are serious allegations and should be addressed properly. Thank you for bringing this to our attention.

3.0

Jul 26, 2017

Great way to get to know Lisbon- don't stay too long

Call center agent

Recommend

CEO approval

Business Outlook

Pros

It's great to experience Lisbon, the company home was really nice, low salary but low cost of living. Lots of different cultures at the company, you can learn Portuguese and they organize lots of free events to attend outside of work. Lots of vacation days.

Cons

The company is build for high turnover, support staff is underpaid and overworked. If you want something done you have to be very pro-active and patience & persistance is key. KPI's and Servicelevels are more important than your happiness as an agent, but than that's to be expected at a call center. Longer term it's hard to stay here especially if you are used to an environment with lots of professionals. Lots of teamleaders treat you like a kid, lots of agents behave like kids too. It would help the leaders if they would listen to agents more as they are doing the actual work.

TP Response

8y

We appreciate your candid review and we see to it employees are treated well and given proper compensation while adhering to the company's standards. This is to make sure we attain our goal of providing extraordinary service and support to our customers. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. All the best.

3.0

Jul 16, 2017

good for beginning in new country

Call center agent

Recommend

CEO approval

Business Outlook

Pros

international environment good for immigrants with foreign languages

Cons

low salary no chance for pay rise no bonuses/ benefits dirty offices and toilets

TP Response

8y

Thank you for the positive comments. We aim to provide a positive and diverse working environment wherein all employees are treated equally, provided constant support and given the opportunity maintain a work-life balance. Kindly share your feedback with us at http://bit.ly/TPHR-form. Have an awesome day!

Viewing 622 - 624 of 671 Reviews

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TP

TP operatore call center reviews

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Reviews by job title

Good people, but poor management.

Great way to get to know Lisbon- don't stay too long

good for beginning in new country

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