Great experience with customer, however upper management was not so great experience.
Pros
The team was great, customers were fun and entertaining. I got days off I needed for personal time as long as I was a dependable employee. The managers I worked with were absolutely awesome, down to earth and compassionate to all employees. These were the people who keep my faith in working with a solid company. Mostly a good experience. That is until you meet upper management!
Cons
Promotions are not too easy to come by. The training program(s) was always constantly changing, policies were being updated every few months which led to confusion to many stores, especially if you were a long term employee. I had a new district manager every 5 or 6 months during my tenure of 4 years, a total of 6! Each one with different ideas and interpretations of company policies and procedures. Several "outside" hires without any prior knowledge or know how of what it actually takes to run a Starbucks!
