ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 7, 2016

Pre-sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

none that I can think of -- from what I hear, it used to be a great company that has completely lost it's culture

Cons

Three different bosses in a short amount of time -- very clickish attitude and very little support for new employees -- expected you to somehow know about the solution magically with little to no training and support

1.0
Jan 24, 2016

Toxic

Recommend
CEO approval
Business Outlook

Pros

Shares are the only positives

Cons

Extremely toxic environment. Abusive language used by upper management especially in the Customer Support Area. Intimidation tactics used by both upper and lower management to make you abide to their own rules. You are totally spared if you rub shoulder with managers, if you talk your mind you are sacked without proper reason. It is totally expeditive especially if you are deemed not appropriate to fit to the upper manager's tastes. Any team member that praises managers, will in their good books and will be safe from sacking and oppression.

1.0
Aug 27, 2012

Highly political company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is good and has potential to be improved. Salaries are competitive and there are free lunches on Fridays (there is free beer too).

Cons

There's way too much politics in the company and the middle management layer is very poor. Too many mid-level managers and directors with very few people actually doing the work. No longer a pre IPO company.

Viewing 193 - 195 of 5,721 Reviews

Glassdoor has 6,658 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.