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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,712 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Apr 27, 2023

      Not what it seems

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is flexibility for hybrid or remote.

      Cons

      Lot's to improve in this company. Often times departments are working is silos. No set processes that are implemented across the board. Very to little communication being passed down that is pertinent to the job makes for a very frustrating experience.

      1.0
      Dec 21, 2022

      Toxic Culture and Politics in PreSales Org

      Executive enterprise architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stock price and RSUs Onboarding process Trips to Vegas

      Cons

      Horrible middle management especially within EA teams and SC teams in the East Territory where they don’t know how to coach and provide feedback Ineffective Sales AEs who don’t know how to sell outside IT and play dirty politics to throw other supporting teams under the bus No role clarity and multiple teams are stealing each other’s credit to compete and gain attention from the Sales Account teams Dirty politics and talented employees are not allowed to share their thoughts - it’s an autocratic culture where sales teams have the upper hand to dictate the overall strategy The EA team in the East Territory is run by hire-to-fire manager

      Viewing 148 - 150 of 5,712 Reviews
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      Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.