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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,680 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Oct 13, 2025

      Great place to grow and make an impact

      Senior platform architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Autonomy from day one with strong backing - Smart, kind teammates who raise the bar - Mission‑driven culture; values show in decisions - Plenty of opportunities across products and functions

      Cons

      - Sometime role boundaries are blurry, but this keeps the job vivid and engaging - Timesheet

      5.0
      Mar 10, 2025

      Organized, professional, informative

      Principal success architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Energetic colleagues, professional bosses and mentors, clear objectives, lots of tools and resources to support your onboarding and work in general.

      Cons

      Although it's an established company, there can be lots of change that comes slow.... slow... fast. It's a small price to pay for a great place to work.

      Viewing 1 - 3 of 5,680 Reviews
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      Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.