Pros
Good customers. That's about it.
Cons
Workload is unrealistic and making us all physically and mentally sick - not enough staff for volume of work. NOC planners are burnt out. Revolving door of planners in National Operations Centre more so than Australian Prime Ministers - yet HR done nothing and is useless. Planners do everything - finance, supply chain and accounts - but not compensated for it. No paid overtime but planners always working past their hours and weekends just to keep up. Computer systems all broken. Same issues brought up every week in meetings but nothing gets done. Any feedback is treated as "negative" and ignored by management. Many people are bullied out of role for speaking up. Spend all our time working with operations supervisors yet no feedback sought from them in performance reviews, just the NOC management who have no clue how to plan themselves. Too many unnecessary middle managers - example national accounts planner but gives all the work to state planners to schedule anyway.New ways of working pushed on us by management without consultation and without testing - ends up being disaster and increases workload unnecessarily. Unrealistic expectations and no matter how you perform no opportunity in Schneider for planners. No recognition of planners whatsoever in customer 10/10s, only technicians get recognised. Managers take all the credit for successes when planners do all the hard work. I never receive step ups even though I'm high performer - all the managers do is give step ups to each other, quite sad and desperate. All the stuff about inclusivity, empowerment and safety first is all PR, nothing else.
