Salesforce reviews

1. If you're hired as "Success Agent Tier-2" for CRM support then your Salesforce career is over because you'll be working in a specific skill group (Configuration, Usage or Email team) and do not get any chance to explore the real Salesforce CRM tool. 2. Management do not to monitor/plan their employees leaves(PTO's) properly which again makes very difficult to work with a huge backlog of cases. You can expect 25-30 cases per agent in AMER shift or 30-35 cases per agent in EMEA shift. NOTE: I have worked in Wipro (worst of all IT companies) so I am very well aware of overload/ extra amount of work. 3. They do not have enough "Tier-3" resource which makes your life miserable because as Tier-2, you'll be the only point of contact for the customer who has raised a case. If customer escalates the case or gives you DSAT due to the delay in resolution, then it won't affect Tier-3's performance. Management will simply blame you. 4. So many bugs/ Known issues in every major releases which will make you cry like hell as a support agent. 5. If you ask CSG management to hire more resources to reduce the back log, they'll simply say - "No we cannot because we do not have enough budget". 6. HR team sends out an employee survey link in each quarter but that doesn't make any change in your work life. 7. Also when it comes to "Employee referral"(if your friends, relatives or siblings gets hired then you get $2000/each) program in Hyderabad is one of the most "Corrupted" program they've. I have seen 3 examples of corruption in referrals where managers referred their siblings who has really good terms with the "hiring manager". They all got selected and each manager earned easy $2000 + Family member (as a salesforce employee). So again if you're hired as Success agent Tier-2 then forget about referring anyone. 8. No way you will get Onsite chance. Strict policy. Also please do not dream of getting free passes/visit to Dreamforce event especially if you're in India. ()

This was the worst job I've ever had. Management talks down to you like I haven't been doing this for 10 years (and my boss has less experience with half the success).... And I was #1 on my team and #11 in the country. They claim compensation is great but when based in Atlanta you get the most bottom of the barrel accounts and this means everything (you have to deal with it). I've never worked so hard for a $2K deal... in. my. life. In my previous life, I never glimpsed at anything under $100K. That was for newer reps. If you sell a $100K deal, you will be at the top for the month and everyone freaks out. So what this means.... what they say you will get paid is a FAR stretch from reality. I was above my number and didn't make what they claimed because when I got my sales compensation package there are all these other factors. Therefore, I made SIGNIFICANTLY less here than my last job. The base was higher but that was it. I'm a hunter and have always been one. Here, it does NOT make sense to focus on hunting because you get new accounts every year and for a prospect to switch CRM's this decision isn't made overnight. Don't let the recruiter tell you otherwise. Trust me. Every current client that I did get, I had to do damage control from previous reps trying to squeeze every dollar out of them. The previous sales reps had their own agenda and it really hurt our clients. Because you get new accounts each year, the previous reps didn't care about the future. They did whatever it took to get $ and then dumped the client. I spent the first 6 months trying to get our clients not to leave us. The office is LOUD because the desk are on top of each other with no sound barriers and all the conference rooms are booked. Clients made many comments about the background noise and it's embarrassing.