Salesforce reviews

4.0

79% would recommend to a friend

(22,541 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Nov 21, 2017

DO NOT JOIN THIS COMPANY.

Recommend
CEO approval
Business Outlook

Pros

The top leaders truly have a vision and a plan. These are the angels that are on the pin head. Financial remuneration is as good or better than any other company if you attain your quotas. Most coworkers are helpful and cheerful. It is a joy to work from any from any of the beautiful offices. Internal tools such as Concierge and Trailheads are great. Growth is encouraged. Most new employees are given 60 days or so to ramp up.

Cons

First, It is very much the same old type of network. Don't be taken in by the facade of empowering women. It is just one step off Weinstein-like mentality (there is no harassment of that type but the mentality is "women, know your place".) What I specifically mean is this: men have a way of doing the Sales, R&D, IT, and programs like Ignite. Women have to scurry along and just make nice. You dare not speak up. Some small amount of benign questioning will be "allowed". If you really challenge the unproductive practices, a swarm of managers and their managers and their managers will put you on "employee success" plan. This goes on your HR records. Once it does, you cannot transfer, get promoted, get a letter to attend Business School or get a good reference to go to another company. A multitude of other good things you might have done and your hard work will go down the drain. It makes people suicidal. This culture does not understand that this job is food on our table. Second, many former Google, Facebook, Nvidia, Microsoft and 5 Agency employees are welcome if they just about have a pulse. Hence, high ranking executives will come one or two days to work; will not have full comprehension of client's current/future stages; treat all engineers as inferior; and publicly chide team members. Third, Veterans are hired in droves. Hiring is all they do. That is all. Then a handful of hyper-gamified, substance-less Trails are thrown at them along with a "mentor" program. Most new hires, especially veterans, struggle between not knowing how to navigate the million tools and the embarrassment of asking colleagues on how to do things. Fourth, Salesforce attracts prospective employees in with a seemingly high pay. But, a large part of that is commission or bonus. IT IS IMPOSSIBLE to attain quota or utilization. This is another way for managers to crack the .

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Salesforce Response
8y
Thank you for taking the time to leave this review. I want to assure you that we take all allegations of discrimination very seriously, and would welcome the opportunity to learn more, so we can directly address your concerns. If you are open to it, please reach out to me directly. Or, if you are more comfortable, please contact our third-party provider EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to safely and anonymously provide more information about your experiences. Doing so will help us make the workplace better for you and for all of our employees.
3.0
Jul 5, 2017

Tough on Working Parents

Recommend
CEO approval
Business Outlook

Pros

Many things are great about Salesforce, in particular Marc's vision and passion for equality. Benefits are excellent.

Cons

The senior most managers at GM, EVP, SVP levels do not seem to align with the Ohana value which should include employee family obligations. I am part of a small group of women key or sole household earners who are also trying to be active parents. Several of us have been told that leaving early (to pick up my kids) is impacting our ability to be successful. While no one comes out and says "you cannot pick up your kids" you do get labeled and viewed as someone that does not work hard. This in despite of being on calls and on line at all hours (after kids are fed dinner and before they wake up). Working parents are part of creating a great culture - we should not be viewed as substandard for doing work and life.

1.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

I spent a number of years there and, in the earlier years 2012 - 2016 it was full of potential and promise. Opportunities to grow and try new things for people with 15+ years work experience. The social responsibility and commitment to Ohana culture seemed really enticing. But a bit of a sham and Salesforce taught me that work shouldn't be a "family" because the most dysfunctional social units are typically families.

Cons

As time progressed, it grew more and more ugly. The unintended consequences of growth saw people who were completely incapable of managing themselves leading large teams and even divisions (with the leaders who hired them scared to fire them and admit their failure of promoting them). People who were, frankly, not prepared for the role were given Manager, Sr. Manager, Director, Sr. Director, and VP roles. Towards the end of my time there I spent most days preparing slide decks (apparently VPs can't read anything but slides) and writing scripts for a Senior Vice President who would need to be coached on what to say at meetings to his superiors. Incompetence hires incompetence and quickly tries to root out anyone who questions that. The spirit of the company got lost at some point along the way and now it is more a holding tank for some of the most mediocre people who happen to have extremely high opinions of themselves. This company is often thought of as an innovative company, but it really runs like a government bureaucracy (I have experience in government) where everyone walks around talking and acting a little like the Stepford wives. But very little gets done. There are a few teams who have good leaders that run really well, but most don't. There is a remarkable amount of fear within the company when it comes to speaking up and trying to tackle hard truths. If you are good at your job and do good work, stay away from Salesforce.

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