Salesforce reviews

4.0

79% would recommend to a friend

(22,541 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Jul 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Great company to have on your resume Learn how to balance a high volume workload Overtime pay

Cons

During my time here, I've witnessed countless examples of discrimination and inappropriate comments from management, specifically my manager. This behavior is accepted. Salesforce is not a company that welcomes open, honest dialogue and feedback. If you disagree with management in any way, expect retaliation. There are people in management positions who have no business being there. When you have questionable leadership, it causes many issues and problems that go unnoticed. In my case, I was subjected to report to someone who lacks the basic qualities a good manager must have: empathy, understanding, active listening, patience, strong communication, transparency, and loyalty to your team. Don't expect any of those qualities in many of the managers at Salesforce. The managers here continue to "kick down and kiss up" to get to where they are today. My manager lacked maturity, basic professionalism, and self-awareness . He has said some derogatory things about women, made incredibly inappropriate comments on team calls, and speaks to some of the females on his team in such a brash, disrespectful manner. It did not help that the person he reported to, the next manager in the line of management, was inherently cold and disconnected.  I have never seen such self-serving managers in my professional career. The recruiting managers and leaders will never have your back. Example: If a candidate feels as though he/she should have gotten a job they interviewed for and chooses to retaliate against the recruiter ( example: write a bad Glassdoor review and name you), recruiting leadership will reach to place blame on the recruiter. Bad Glassdoor review = bad for the brand and the "brand" is #1 priority at Salesforce. EVERYTHING that is done at this company is done as an effort to strengthen their brand. It's all for show. All they care about is being perceived as "a company that cares" with an "Ohana" culture, when in reality, it is all about optics and concealing an incredibly abusive, toxic culture. Be prepared to also have a manager that takes credit for your success. You did well because they "set you up for it" and "coached you." (During my entire time there, I have never learned anything valuable from my first line manager - with the exception of what kind of manager I will not be one day) Recruiting here is a factory. It's all about pumping out hires quarter after quarter and hitting an arbitrary hiring number at any expense, even if you have to bend the rules a bit. Example: having people have start dates when they're still employed at their current employer, pressuring sales candidates to start immediately without giving a notice period to their current employers and using manipulative tactics like saying "If they really want this job, they will make it happen"...etc. Salesforce hires most - if not all - recruiters on contract first. They reassure you that the contract thing is just a Salesforce formality and should you be a perform well, you will be converted in a year or less. I saw first-hand a couple of very high-performing recruiters get let go simply because they refused to play the ridiculous political game that is expected of you. Recruiting here is a rat race and lacks any nuance or creativity. As a recruiter, you do not have a voice or opinion. You are a sheep in the herd following the leaders. The "leaders" only care about branding, how the company is perceived, and how they themselves look to their leaders. They care very little about the actual recruiters doing the work. Recruiters are at the very bottom of the totem pole. If you hint at any disscontempt with your role, team, manager, company - you will be shunned. I can't speak for all of the recruiting teams and the entire company, but this is my honest feedback about Sales Recruiting at Salesforce. I wanted to provide honest feedback to future candidates who are considering leaving full-time roles for this often unpleasant role. If you choose to, use this as a resume booster if you're trying to break into the tech industry and then get out. Understand that the behavior you will witness there and the treatment you will likely receive is not okay. This is not how respectable companies operate. There are so many better opportunities at other SaaS companies where you will be treated with dignity and respect.

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Salesforce Response
5y
Thank you for taking the time to leave this review. I found it alarming and completely counter to the employee experience we promise. At Salesforce, we strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work. There is clearly a disconnect between our values and your overall experience. To help us improve, I'd like to ask you to provide more details anonymously by contacting our third-party provider EthicsPoint at http://www.salesforce.ethicspoint.com.
1.0
Mar 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Salesforce is a nice place to work to retire. It has good benefits, especially the wellness reimbursement and the ESPP (Salesforce stock is pretty good), and it's difficult to get fired (this may vary by department).

Cons

Management is full of hyprocrisy. Salesforce's core values include things like transparency and equality, both of which have been completely ignored on our team (and apparently also on other teams after reading other reviews here). There is a complete lack of communication from the top down, which makes our team unable to perform our work well. Furthermore, there is little feedback on how we can get promotions or raises. There is a culture of not giving feedback and you need to "read between the lines" in order to know what feedback there is (this is what was told to me by management). On our team, promotions are given to the men more often than the women, and men with the same title and less experience as women have higher salaries. Also, the skill of managing people isn't seen as part of the requirements of being a people manager. A lot of people who are great individual contributors get promoted to Manager and aren't very good at their new job of dealing with their direct reports, but upper management doesn't care. Work life balance is also not very flexible during busy season (which lasts from October through March).

5.0
Aug 12, 2021

Amazing!

Recommend
CEO approval
Business Outlook

Pros

-Unparalleled team, benefits, and overall company culture -Tons of room for upward mobility/growth -Work/life balance and overall flexibility -Leadership actually cares about your well-being and taking care of their employees

Cons

-Hyper growth always means a big work load, but that's nothing new in the recruitment world -Fast-paced work environment isn't for everyone

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Salesforce Response
4y
Thanks for your review. Very happy to hear that you're enjoying your time here and seeing lots of room for growth and development. Now more than ever, the wellbeing of our employees is our top priority and I hope you continue to feel supported in your role. Please do continue to share any feedback in the future.
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