Salesforce reviews

4.0

79% would recommend to a friend

(22,541 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
2.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

-legitimate CEO -free snacks and Coffee -free backpack when you start -overall a very structured company. Compared to some of the larger tech companies, Salesforce is very streamlined. That pretty much sums it up.

Cons

Where do I begin.... *pay is a joke compared to other large SaaS and tech companies. Even if you hit quota, which by the way barely happens. Please, please, please, don’t believe the hype. Less than 20 % of the people hit quota. I think in GRB it’s less than 10% for 2017. Regardless it’s a joke. I’ve worked at other tech companies and I’ve never seem anything so pathetic. *terrible middle management, I mean terrible. Keep in mind this review is coming from someone who was cosidered realtively succssful, and still think this place is a joke. Anyways, I digress.... Middle management for the most part is made up of people who lack leadership skills, talent, experience. It’s actually joke. It’s like a weird cesspool of account executives being promoted to management. One day theyre your peer, the next day, they’re your superior. Not saying they’re racist or anything, but holy hell, talk about 95% Caucasians Being promoted into these roles. Overall, management (based on my experience, observations, talking to peers,etc) literally brings NO value. They just sit at their computer and run reports, show up late to customer meetings, sit awkwardly/quietly in a conference room during a customer call, but during 1on1s (these are also frequent, redundant, waste of time), they offer to sit in on calls/meetings as if They are providing value. If you’re one of the unfortunate suckers/victims to work for Salesforce please please please understand, your entire success, compensation, will be 99% based on the territory handed to you. That’s it point blank. All the other BS, is Just that BS. Run a few reports and you’ll see the top performs get most of their ACV from organic aka gimmes or flips aka warm leads handed to them by the inside biz dev team. Team. Yes, working hard and doing everything the right way (by the book) will give you a very slight edge, but if you’re not handed a fruitful territory you WILL NOT hit quota or make money. Pleeeeasse, please take this as the truth. Again, I was a top 10-20% person, and I’m leaving this review. I could go on and on, but I’ll end it with this. If you’re an experienced sales professional, do NOT work here. You will regret it and regret it fast. If you’re a developer/coder then Salesforce might be a legit landing spot, otherwise look elsewhere.

5.0
Jul 25, 2015
Recommend
CEO approval
Business Outlook

Pros

-Huge emphasis on the importance of charitable giving and being environmentally sustainable (backed by 6 paid volunteer days per employee annually, $5000 annual employee match for charitable giving, frequent internal charitable events) -Prioritizes engaging employees by aligning personal career goals with each employee's duties and encouraging movement between functions and departments throughout the company -Incredibly intelligent workforce: Salesforce is able to use its strong brandname to hire only the top talent and as a result has an environment where you are constantly challenged and learning, which continuously develops your own skill set. (Less than 1% of applicants receive employment offers) -Strong community environment: Salesforce has been able to build a corporate family unlike any company I've been a part of before. People honestly care for each other and will go out of their way to look out for past and present employees. Salesforce focuses on working as a team rather than separate individuals which develops a sense of inclusion. -Incredible parties: Salesforce certainly caters to a more extroverted, lively and connected personality by having frequent social and networking events throughout the year -$100/mth employee fitness benefit and health benefits that are largely absorbed by the company. Free yoga classes and espresso bars are also offered in some offices -Offices are generally situated in the heart of cities rather than in suburbs

Cons

-Headcount growing perhaps too quickly which could transform the community feel to a more corporate environment -Does not offer full meals (light snacks and beverages are provided) -Signals of a more corporate future ahead evidenced by a shift away from local vendors to their global competitors

1.0
Sep 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Plush office space Snacks Nice view from the upper floors

Cons

Salesforce is the most toxic organization I have ever worked for, and I've worked for a lot of organizations as both an FTE, contractor, and consultant over the past two decades. Trying to pare down what I want to warn others of is difficult. I'll just bullet it out and you can decide what would wear you down, disrupt your sleep, and leave you paranoid, the most. - 1:1s with senior management where the most hateful things are said about your character, etc., and then afterward, the manager acts as though it never happened. -Pressure to give Salesforce a glowing Glassdoor rating after less than 30 days at the company when you do not know enough to provide an accurate review. - No written reviews, something called a 9 box where management provides their opinion of you and tells you it exists but then says you are never allowed to see it, per H/R. - If you want to apply for an internal position, you must have your manager's permission first. If you tell your manager you want to apply for the role and he/she does not want to lose you, he/she just says, no, you do not have my permission. Game over, you are going no where. - If you are allowed a desk (many have to submit to hoteling and never knowing where they will sit day to day), no personal plants, photos, or non SF toys allowed. They want a uniform look to the desks. -Forced volunteerism, if you do not log your 50 hour minimum of volunteer hours per year, you will be shamed at team meetings. Doesn't matter if you have kids, sick parents, 60 hour work week, whatever, you are expected to make the minimum. -No criticism of Benioff permitted. And don't ever say out loud that you found it disturbing to see a laying on of hands and someone praying over him as though he were a prophet at an internal company meeting. Management will quickly remind you that he is leading the 4th industrial revolution and he is the leading mind of our time. -If you are managing young hourly employees, be prepared to be instructed that you are to tell them they MUST go to team dinners, volunteer events, and SF "fun" activities but this is not work, so they don't get paid. If you push back, you will be reprimanded for "not being Ohana." - Teams are run by popularity. Backstabbing, shaming, and shunning are used to get the teams to stay quiet about how bad things are. People who speak out about behaviors, lack of professionalism, etc. are labeled, "unOhana" and told that they are not acting like family. - When you interview and you take a position, there is ZERO guarantee that the role you interviewed for and were hired for is the role you will be doing. The management opinion is to hire highly qualified people, they will be so grateful to be permitted to work at Salesforce, they will do whatever job we give them. I kid you not, you may have more than a decade of experience, be highly technical, have managed teams, and be hired for a technical role, then be told you are going to do data entry level work and you will be glad you are permitted to be at this company doing that. -If you are uncomfortable participating in some public events, e.g. parades, events, etc., and SF is participating in one, there is incredible pressure to spend your weekend in the parade or event. The expectation is that Salesforce and its needs come first. I cannot stress this enough, you are told that Salesforce is YOUR family and your family comes first. A lack of loyalty to the company will get penalized far more significantly and quicker than complete incompetence, maliciousness, or even harassment. Salesforce demands absolute devotion.

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Salesforce Response
6y
Thank you for your review. What you've described is concerning and not at all what we want to see at Salesforce. Please reach out to your Employee Success Business Partner to discuss your concerns so we can learn more. If you don't feel comfortable doing that, please reach out anonymously to our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. We would like to address what you raised here as soon as possible.
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