Salesforce reviews

I worked for Salesforce for over 10 years(almost all of those years were in leadership). I drank the kool aid for awhile but have to say the last two years the quality of leadership and management sticking to Salesforce core values was truly lacking. Even the human resource department (employee success) changed on their processes. Used to a leader would have to document conversations with an associate on work performance, then go to a coaching plan and if an associate was not showing improvement then going to a performance improvement plan. The leader had to provide documentation and include employee success in all of those steps. I know of several folks that their leader never had conversations about performance(flat out lying and leadership up the chain)at all then all of sudden forced out by by forcing a PEP – Prompt Exit Package with 2 months severance. When the associates went to Employee Success their response is well we trust that what they have said is true (no documentation needed emails between the manaager and employee of anything in the past). A lot of these folks had great performance, RSUs, etc before. Salesforce did this quietly during the layoffs. These folks received just 2 months whenever folks who were really already on PIPS received the full 6 months of severance because of layoffs. Its sad to see this company does not truly follow on the first value of TRUST and has leaders that are unethical

It has become comical to watch how this company operates internally. First, the way that we use our own products fly in the face of everything we tell customers. Use of the CRM is a disaster, analytics are a guessing game and a tool like Tableau is basically inoperable for a vast majority of sellers. Completely hypocritical environment. Second, the sales culture has become completely unrecognizable. The amount of mandates or metrics being pushed down to direct sellers shows a complete lack of understanding from leadership of what the day to day looks like for their sellers. We are asked to spend up to half our week filling out reports, redundantly logging activity, or doing training to compensate for upper management's poor hiring or inability (or unwillingness) to coach sellers. Third, hope that you never have any system issue, need an unconventional approval, or want to just talk through an issue your having with a deal/system/etc. You will be put into the self-service loop from hell that takes weeks and months to get resolutions. During this process you will likely have a lot of support from your direct manager but you can fully expect that upper management and internal ops teams will be completely unhelpful and send you numerous knowledge base articles that do not resolve your issue. Lastly, fully expect to have an issue with compensation. I have been at Salesforce for 3+ years and have had 1 major (and several minor) compensation issues surrounding commissions each year. These were issues that were far outside of my control and ultimately each time resulted in me not being paid the full commission is was owed, not being paid close to on time, or being wrongfully clawed back. And once again, don't expect much help from anyone from operations beyond a useless knowledge base article. If I could briefly some up the compensation operations of Salesforce in one word it would be "disaster".